Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Mariah, thank you for the review. It is concerning for us to read the comments, and we apologize for the unfortunate incident of you losing your earphones from your room. All reports of missing items, whether big or small, are taken very seriously, and we are looking into this matter. Your feedback, and also your patience is much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management 

Business response:

Kathleen, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jodi, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Anjelika, thank you for choosing to stay at Extended Stay America. We are glad to know you had a great time with us and that you were impressed with our well-kept property and courteous associates. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Andria, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Cecilia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the review. We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we hope to welcome you back soon so we can make up for this. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one, and we want to thank you for your kind rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Taylor, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit Sincerely, Hotel Management