Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Erica, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Alan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation. We are glad you liked our courteous associates and had a comfortable stay at our well-maintained hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management