Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Roger, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know we met most of your expectations and that overall you had a great stay with us. However, we apologize for the issue you mentioned. We will address this appropriately. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tiana, thank you for your review. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Brandon, thank you for writing about your stay here at Extended Stay America. It was a delight to have you as our guest, and we are happy to read that you loved our accommodations and location. We look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Kristine, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Edin, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Tiffanie, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Joshua, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are sorry you did not have a positive experience with our associates. We want every guest to be treated with respect and authentic, friendly service and your feedback will be used to improve our services. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management