Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Dear Jasmine, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and feel free to connect with the front desk for further assistance. Considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had housekeeping issues and that you were uncomfortable with it. Your remarks are discussed and shared with the team so that this action is never repeated. We are very grateful for your patience and request you reach... read more

Business response:

Dear Trevion, Thank you for staying with us and for taking the time to share your feedback. We deeply apologize for any inconvenience caused during your stay, as our ultimate goal is to ensure every guest's complete satisfaction. We hope to have the opportunity to provide you with a flawless experience on your next visit. Please do not hesitate to reach out to us if you have any further concerns or requests. Sincerely, Hotel Management 

Business response:

Dear Felicia, Thank you for taking the time to review us. We are disappointed to hear your concerns about the cleanliness of the suite. It is our top priority to provide a clean and comfortable environment for all our guests; therefore, we are genuinely sorry for not meeting these expectations. We also regret about the noise issues you encountered. Our staff is well trained to handle such situations when made aware. Once again, we apologize for the inconvenience caused during your stay and do hope to have the opportunity to ... read more

Business response:

Dear Isnaya, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hop... read more