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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stay here quite often and this by far was my worst experience!
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down this visit. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
I would never stay there if that was the last pmace on earth.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Pretty rough stay. Sooo. I wouldn’t recommend this hotel unless your trying score some drugs are okay with a dirty room. The first room I checked into had stained sheets hair all over the shower that looked like someone’s pubes. The second room wasn’t much cleaner. The rooms in general are run down n abused. You could smell weed coming from almost every room n parking lot. There people sitting in desk chairs drinking forties. It’s not a friendly environment or inviting what so ever.
Business response:
Thank you for your review. We apologize for the issues in your suite. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are sorry for any inconveniences, and we hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
NEVER AGAIN It was horrible the doors were on the outside . there was an actual drug deal going on on the balcony above us. I actually did not sleep the whole night we had booked the hotel for seven nights we only stayed for one night and then checked out the next morning period
Unbelievably loud from the time I checked in to the time I checked out, smelled absolutely terrible
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise and odor. Our goal is to provide a clean property, and a comfortable suite so you can get a good stay. We are sorry your visit was disrupted by noise and smell. Your feedback regarding the odor will be shared with our housekeeping team. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.