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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like that i also had to give them $100 cash deposit that i could only get back between certain hours. I had to leave to go to work by 5am so I wasn't able to get my deposit back.
Business response:
Thank you for being our guest. We are sorry for the issue you had and regret the inconvenience caused. Kindly note, the room deposit will be refunded. Refunds over $100.00 will be mailed by check within 14 days of departure. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
staff is horrible and they scam you out of your money
Business response:
Thank you for your review. We are sorry you did not find our staff at their best. Our team genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Evrething there is not good never g o there again the room is nasty the breakfast is nathine
Business response:
Thank you for being our guest. A well-maintained room sets the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback regarding your room is shared with our housekeeping team for review and action. We are sorry for the disappointment you had with our breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. Again, we are very sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely... read more
The staff was pleasant and nice. However, the condition and outside of the hotel was terrible. There was trash under the best and the smell of pot was harsh. They were empty liquor bottle and beer can all over the stairways and cigarette butts everywhere. Had several people outside are room drinking and smoking. I would never recommend this hotel to anyone.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Room smelled badly. Marginally clean Toilet was clogged on arrival and not clean. Staff addressed this quickly without question--desk agent definitely overworked but no complaints. Cheap room for overnight travel so I got what I paid for.
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team so that they are more diligent going forward. However, we are glad you liked our friendly service. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.