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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible The service was bad and room key do not work. Not worth the money
Business response:
Melanie, thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and for the service issues you encountered. Your feedback will be shared with our front desk team and appropriate action has been taken to ensure this is not repeated. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Not worth the money Did not check in when I got there the place is horrible not clean and the smell😝 in the Lobby was disgusting. It was like I was in the Projects. I should have checked the place out first😞😞😞😞
Business response:
Katie, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselv... read more
Homeless lined the corridors and a prostitute propositioned me at the elevator. I left without staying, desk clerk told me room was non refundable, Expedia argued with me for a week about returning my money.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
common areas -- hallways, elevator, steps -- are filthy. Rooms are reasonably ok but shabby.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Front desk clerk looked like he just rolled out of bed, was rude and acted like we were an inconvenience. Room was dirty, shower leaked. Overall very run down. Very disappointed!
Business response:
Bob, thank you for taking the time to review your visit. We apologize for the service and cleanliness issues you encountered during your stay. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We have also discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another opportunity to provide you w... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.