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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked how quick the service desk employee was, but my room had a god awful smell from a previous roach infestation. I work for a pest control company, therefore i knew the smell and i could identify that there had been a roach problem in the room i stayed in. Not really too thrilled with my stay.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely,... read more
The property was run down, drug addicts were outside the property (they obviously were staying there), the room was dirty, the linens were dirty, the breakfast was a joke (granola bars and coffee). It was terrible! I had to stay because they wouldn’t let me cancel without charging me full price!
Business response:
Dear Valued Guest, Thank you for staying with us and providing us with a review of your experience. We would like to apologize for the cleanliness issues you encountered and know that we take our hotel cleanliness policy very seriously. We are disappointed that you were not fully satisfied with the location of our hotel and hope that you will give us another chance to restore your faith in our services. Thank you again for taking the time to review your experience. Sincerely, Hotel Management
Total bed bugs. Had to check out early. Really poor condition all away around. Sad really.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Do not stay here Terrible stay. Many issues and the manager still will not call me back.
Business response:
Dear Charlie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Took to long to check in after driving 9 hours, shower water came out very slow, old sheets / blanket, small pillows, and bed was not comfortable. Room didn't smell clean at all and towels were worn and old. I will not ever stay at this property again.😣😣
Business response:
We apologize for the odor you experienced in the room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry for the disappointment you had with the comfort of your bedding. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We also share your comments about the towels and shower with the appropriate team so that they can take the necessary steps to ensure better experience... read more
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.