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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked nothingabout it. It was dirty and my r[m was not clean, moved to another room and it wasnt cleaned properly, asked for my money back. The worst experience ever had with any hotel i have stayed at.
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
I don't like anything about this place i wish i wouldn't have got it
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Disappointing The room was not very clean to begin with. There was even a balled up reciept from the people before me right under the edge of the bed. The kitchen cabinets were not wiped out. I was there for a total of 8 or 9 days and when i checked out they charged my card 75 bucks for extreme clean!!!!
Business response:
Melissa, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Upon my arrival no one was at the front desk I had to call the customer service toll free number and my room was nasty and it smell like pot.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the odor and cleanliness issue in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also regret learning that our front desk staff member was not available during the time mentioned, and we will look into what transpired, so this lapse in service is not repeated. We hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Management
It doesn't matter if you make reservations and have kids with you. As a matter of fact there was more than just my family waiting outside unable to get ANY type of person in the office and still to this day they haven't tried to contact me...smh
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you and your family. We are looking into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
When checking in; office alarm was going off; workers seemed nonplussed. Worker or daughter of worker laying down on seats in office. Entry door had a draft; for this area should have better insulation. Had to put heater on high 75 to fight draft. Heater would only come on for a minute at a time every few minutes. The bathroom door needs adjustments and would rub causing squeaking. The shower would drip no matter how much you tightened. The kitchen light sometimes would strobe and not turn on. Bulb may need replacing.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.