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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty roaches All in the bathroom
Business response:
Elaine, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team to take corrective measures. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Awful customer service I had to wait 2 hours beyond my check in time to get a room and they were not willing to have housekeeping clean the reserved rooms first. They didn’t offer to accommodate me with a later check out time.
Business response:
Khalilah, thank you for being our guest. We apologize for the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you also for your feedback, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
It was the worst hotel i been to i had to wait almoT 2 hrs to check in gave me the wrong room roaches were in my room juat never staying at EXTENDED STAY EVER and i traveled all the way from fort Lauderdale will be letting ally friends and family know
Business response:
Emmanuela, thank you for being our guest. We are sorry for the inconvenience you had at the time of check-in and apologies for the cleanliness issues you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Also, we have asked our front desk staff to ensure we deliver better service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in th... read more
Dingy carpets, disgusting bathroom.. as soon as I walked in the room, there was a fowl smell. But I just figured the room was just stale from the room not be occupied ... yeah right the carpets look liked a crime scene.. stains everywhere.. I immediately left the room with the gears of me getting bed bugs or even bringing roaches back home with me... don’t rent ever from this place
Business response:
Thank you for your review. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our are... read more
Scary Situation This hotel is right next to the interstate and the road noise was quite loud all night. The front-desk attendant was nice, but when we unlocked the door to our room we were quite surprised to see that the room had already been given to someone else. While no one was in the room, their belongings were there and as we were exiting the room the occupants came up and were trying to figure out why we were coming out of their room. We were both confused about what was going on. I headed back to the front desk and t... read more
Business response:
Thank you for your review. We apologize for the unpleasant encounter during your stay and regret the inconvenience it caused. We are reviewing your feedback with the front desk team to see what went wrong. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not a good place to stay. I’ve stayed here before and it was ok. But my last trip with my children was not great. We had two Maintenance issues that were not addressed as well as roaches getting on my food that was brought into the room. Shares with front desk and did not get any resolution. Waste of money, will not Return to this motel again.
Business response:
Elder, thank you for evaluating your recent stay with us. We apologize for the maintenance issues you encountered and for the insects in your suite. We also regret it was not resolved to your satisfaction. Our pest control provider has serviced the hotel, and we are working with our appropriate team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.