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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When i checked in the girl was nice. I got to the rooms door and opened it to find a grown man in the bed watching TV who was startled and ran towards the door i yelled im sorry and ran back to the counter. I told her what happened and she apologized and gave me a new room that was really vacant....I originally reserved a non smoking room, this rokm was clearly a smoking room. I still used an entire can of lysol in the room. The carpets were stained and bathroom had very obvious wear and tear. Unfortunately it was almost 11p... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you Sincerely, Hotel Management
Convient location. The facilty is in disrepair but clean. 1st room we were assigned had a broken HVAV system. No amenities not even a hair dryer nor coffeemaker. Never stay there again. And it was not cheap!
Business response:
Thank you for being our guest. We apologize for the maintenance issue you experienced in your initial room. Our engineering staff has serviced the unit in the room so that future guests do not encounter the same problem. We also apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk... read more
A absolutely filthy dump. Room was filthy, mold everywhere and it stunk.
Business response:
Frank, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Rss than optimal.
Business response:
Danielle, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I had an overall terrible experience, the staff were rude and unfriendly. This hotel has zero amenities, and I will never use Extended StayAmerica again. They actually sent a exterminator into my room while I was staying there to spray it, and the staff tried to bust down my door and acted like I didn’t pay my bill when I already had. No customer service abilities at all,
Business response:
Thank you for being our guest. We regret our amenities were not to your expectations and apologize for the service issues you experienced. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with the appropriate team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The previous room that I booked was completely dirty, the sheets was nasty, the room smelled so bad, the entrance smell bad. They ended up giving me a different room that didn't meet my expectations, because it was 2 in the morning, I took it, but I will never book a room with extended stay America, never again, this hotel didn't even have the standard of a motel, a lot of motel's look better than this one. For $103, it should be a decent room. Nasty, nasty, nasty.
Business response:
Jean, thank you for your review. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Limited parking, to many roaches and the refrigerator didn’t even work.. I got woke up by roaches crawling on me while I sleep
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We have alerted our maintenance team about the refrigerator, and they are fixing it immediately. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel Management
it was dirty it had bugs ..... The place wasn’t maintain the front door to my room and lots of doors on the first floor look like crap need more than just paint ....The toilet kept running the bathtub was dirty when I took a shower the water kept dripping I couldn’t stop it ....... When I was in the office waiting there were people complaining about cockroaches In there rooms and that management didn’t care ...... glad I was only there for five nights if I was going to stay any longer I would’ve checked out and gone elsewher... read more
Business response:
Please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room, which made you feel uncomfortable. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and ensure we deliver comfortable accommodations to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.