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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE! I left a sentimental item by mistake on the night stand. Went back the next morning once realized and was told nothing was turned in. That they do not know who cleaned the room and have no way of telling . How do you not know what employee was scheduled to work!?! Filed a police report. When we checked in around 9 in the evening, the lobby reeked of weed. It was coming from the back not someone just waking in. DO NOT STAY HERE!
Business response:
Sean, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
There were roaches in my room !!! I will be asking for a refund
Business response:
We are extremely sorry for the insects in your room and the inconvenience this caused you. This is certainly unacceptable and we will have our pest control service provider inspect the room you stayed in. We can understand your disappointment and hope you will give us a chance to make it up to you. Sincerely, Hotel Management
The staff was extremely friendly. At 1st glance it was good. Upon sending tume in the room it was horrible. They have roaches in our room.
Business response:
We apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. On a positive note, we are happy you liked our courteous associates. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
We paid for 4 daya 3 nights for a clean environment with breakfast. It was also our 10 year Anniversary upon arrival they were to make sure the place was clean since the first night. We when we finally got their later that night to put our stuff in we found out that even tho they called in to make sure fhe room was cleaned they lied, and didn't clean it. The bathroom had mold on the walls and tub , their were stains on the tub that looksd similar to blood as well as sink bowl, the door to the bathroom was almost falling apar... read more
Business response:
We apologize for not living up to your expectations for an excellent stay and regret the inconvenience caused to you. It was definitely disappointing to know about the issues you mentioned, which led to a frustrating experience. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are being planned by our housekeeping and maintenance teams to ensure we deliver much better future guests’ experiences. We are sorry our grab-and-go breakfast choices fell short of your expectations... read more
the water takes a long time to get hot the shower curtains have mold at the bottom had to call the office because the tv didnt work oh and you can here people next door so if your trying to get it on people next will bang on the wall
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with the mold in your bathroom and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the hot water have been shared with the maintenance team to fix it immediately. We value your feedback and hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Very run down bathroom and kitchen There were no ice cube trays. And when my husband went to the front desk to ask about an ice machine the girl told him that there were ice cube trays in the freezer which there were not.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you also for your feedback, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.