This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person in charge that day was very rude and intransigent. He yelled at me and told me to cancel the reservation and that he wouldn't give me the room I had already paid for.
Business response:
Dear Guest, We sincerely apologize for the experience you encountered with our staff. This is not the level of service we strive to provide, and we will address this matter internally to ensure professionalism and respect at all times. Your experience is important to us, and we hope to welcome you back for a much-improved stay.Sincerely,Hotel Management
Upon entering the room, the bathroom basket had trash from the previous guests, the sheets smelled bad, as if they had not been changed, and the bathtub when I went to shower was clogged, the water would not come out, the shower curtain was full of mold, the door lock was broken so I could only close the door from the inside, a horrible experience, I am sharing my experience so that other people do not go through this bad time.
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you experienced, including trash left behind, bedding issues, a clogged bathtub, mold on the shower curtain, and a broken door lock. This is far from the standard we aim to provide. We are addressing these matters urgently with our housekeeping and maintenance teams. Your input helps us improve, and we truly hope to welcome you back for a better experience.Sincerely,Hotel Management
the key dont work, walking back to the lobby, the lobby is closed, you have to speak on the phone for someone to help you… everthing takes forever
Business response:
Dear Guest, We are sorry to read about your room key and the service issues you encountered while with us. We regret that your stay was not as exceptional as anticipated and apologize for the frustration and inconvenience this caused. We are grateful for your patience. We hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
The property was past dated. I saw a roach crawling on the couch. The couch it self was in bad condition looked old and was ripped. And it smelled bad and also it smelled like cigar. Was disappointed i paid one night and had ro leave that same day.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and for any discomfort you experienced. Cleanliness and upkeep are top priorities, and we take pest concerns very seriously. Your comments have been shared with our team to ensure immediate attention. We regret that your stay was cut short and appreciate your honest input. We hope to have another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
I checked in at 4:30 PM, despite the designated check-in time being 3:00 PM. The property was poorly maintained, with a noticeable odor of urine throughout the room. The accommodations were outdated, and although this was an extended stay, there were no basic kitchen essentials such as dishes, pots, or utensils. The environment felt unsafe, with long-term residents and apparent illicit activity occurring in multiple rooms. While the check-in clerk was courteous, the general manager was unprofessional and dismissive. Despite ... read more
Business response:
Thank you for sharing your experience, Samirah. It’s disappointing to hear that your stay did not meet expectations. Guest comfort and safety are always a priority, and feedback like yours is taken seriously. It’s good to know the check-in clerk was courteous, but we regret that other aspects of your visit were not as positive. Your concerns will be reviewed, and your input is truly appreciated.Sincerely,Hotel Management
Rented 8 rooms at this hotel and regretted it instantly because it’s obvious you’re getting what you pay for. We found what looked like bed bugs in the rooms. When brought up to the attention of the person at the front desk, her response was that it was probably roaches. I explained that what ever it is was unacceptable and we would not be staying. Apparently she wasn’t the front desk person just guiding people to check in via an phone outside and that after 10pm no one is available and she couldn’t process nor decide on whe... read more
Business response:
Dear Carlos, We regret any discomfort you experienced and take pest concerns seriously, working with professionals to maintain a clean environment. We apologize for any miscommunication at check-in and the difficulty reaching management. Your concerns are noted, and we appreciate the opportunity to improve. We hope to welcome you back.Sincerely,Hotel Management
Roach motel is the best way to explain this place it was nasty.
Business response:
Dear Jonathan, We deeply apologize for the issues you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and it's clear we fell short in your case. We take your concerns seriously and will be addressing them with our housekeeping and maintenance teams to ensure that this does not happen again. We would appreciate the opportunity to regain your trust and provide you with the excellent experience you deserve. Thank you for bringing this to our attention, and we hope to welcome you back for... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.