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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At 3pm the desk had one person and 6 people in line waiting to check in. The clerk gave me a key to a room wouldn't open. He then says it's because the room wasn't cleaned. After about an hour we finally got a room. This is not the place to go if you have dog allergies. I saw about 5 dogs that day staying in the rooms. Rooms were ok. Beds on metal frames that move when you do.
Business response:
Dear Diona, Thank you for taking the time to leave this valuable feedback and for choosing us for your stay. We are truly sorry to hear about the inconveniences you encountered and that your room was unavailable upon check-in. It is certainly not the kind of experience we strive to provide. We understand how important it is for our guests to have a hassle-free, clean, and comfortable stay. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We hope you will revisit and... read more
Overall, the property is well located and looks decent but some interesting long term residents call it home and help make it dirtier than it needed to be. Microwave didn't work in my room but front staff was happy to help. The shower didn't have any water pressure so that was a bummer.
Business response:
Dear Vishal, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We are sorry for any inconvenience you encountered due to the low water pressure during your visit. Your comfort is important to us, and we are actively addressing this i... read more
Ehhh I had to get my room changed twice. The whole hallway smelled like weed. Sheets were filthy. But I can say the room we ended up with was nice and clean. And comfortable. If only all their rooms were the in the same condition to prevent the constant jumping around from room to room
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
The smell of cigarette smoke was overwhelming. I don’t have a sensitive nose but I couldn’t wait to get out of there as it became nauseating.
Business response:
Dear Chris, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
This was one of the worst hotel experiences we have had. Nobody was at the front desk when we arrived, and it took some time. When we arrived to our room, it was dirty, musky, and the furniture was severely damaged! The TV did not work in our room, and our AC was not working properly either. Worst of all, there was absolutely no water pressure! Barely a trickle from the shower, it was impossible to cool off after a 12 hour day of traveling and a hot room. We got no sleep between the heat and the metal spring bed. We had to w... read more
Business response:
Dear Derek, It was disappointing to read your comments concerning your stay at our hotel. We are sorry for the service we deliver, the cleanliness, and the maintenance not meeting your expectations. Please accept our apologies, as we never mean to disappoint our guests in any way. We are committed to providing every guest with a wonderful experience; what you experience is unacceptable and not representative of the standard we aim to maintain. We will address these issues and take appropriate measures to ensure this does not... read more
selbst für Bauarbeiter zu schlecht In dieses schmuttelige und heruntergekommene Hotel bin ich nicht eingezogen
Business response:
Dear Yvonne, Thank you for being our guest. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. Your observations about the need to update have been noted. We are currently discussing the same with our Brand leaders. We are committed to maintaining clean and updated facilities at the hotel. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.