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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Ac didn’t work
Business response:
Dear Kelvin, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had with the air unit in your room. We apologize that this impacted your sleep. Your valuable feedback will help us continually strive to improve our guest experience. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management
This property was terrible. As soon as we're going to the elevator it was hot. When we got to the fourth floor. There was no AC in the hallway and at overwhelming smell of weed. Very noisy with other pets and we enter the room. The sofa was dirty and old and I just did not feel safe. We actually walked out of the hotel right away with dinner. Stay there after checking
Business response:
Dear Rosa, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
There were bedbugs on mattress. The beds va were uncomfortable and flat.. noisy noisy dogs and smelly hallways of cigarettes
Business response:
Dear Evelyn, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Room and bed dirty and not clean even upon request
Business response:
Dear Manuel, We apologize for the cleanliness issues you experienced during your recent stay. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
The halls and elevators were filthy and littered. The bed was 1 mattress that had the springs. I woke with an aching back. I will not stay here again
Business response:
Dear Larry, Thank you for staying with us during your recent visit to our hotel. We are sorry to know your disappointment with the cleanliness of the hotel and your sleep being uncomfortable. The comfort of our guests and maintaining clean accommodation is our top priority. Therefore we are truly sorry this was not your experience. Please allow us to correct this for you, and we hope you will give us another chance to provide you with the exceptional service you deserve on your next trip.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.