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Extended Stay America Select Suites - Tampa - Brandon - East
- Hotels
- Tampa, FL
About this business
Location details
2450 S Falkenburg Road, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not right dirty unsafe and nasty smell everywhere
Business response:
Dear Dharmindra, Thank you for sharing your review. We would like to apologize for the experience you had during your visit to our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you once again for your valuable comments.Sincerely,Hotel Management
Poorly run hotel, rude staff, not helpful at all. We arrived at 9:30pm with our 3 year old and the staff told us they didnt have a room for us even though we had a reservation. We were told they had a room but wouldnt rent it because it wasnt "ready". They were non-apologetic and not interested in helping us find a suitable hotel nearby. Hands down, the worst hotel experience to date. Would never stay here or any other in the chain again after this experience. Hotels.com customer service was hard to get ahold of but did thei... read more
Business response:
Dear Joshua, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
Very bad room person on floor above was making noise all night long holes in the door and exhaustfan so dirty furniture destroyed and filthy walls
Business response:
Dear Peggy, Thank you for dedicating the time to share your feedback. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerel... read more
Loud neighbors in next room. Hotel couldn’t get them quiet . Kept us up until 3:15am completoruining the reason to stay in the hotel for a good bought sleep starting a long trip.
Business response:
Dear Kathleen, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for the noise issues you experienced and that we did not address them to your satisfaction. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
I didn't like that it was a smoking free room and it swelled like I was standing next to a person smoking. It was so noise and the fire alarms went off and did not stop for like 3 hours. I didn’t get any rest as well as I had a problem breathing. It was one of the worst places ive been. The staff was good, but the property is going down.
Business response:
Dear Mirna, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. It is concerning to read that your suite smelled of smoke despite being a non-smoking room, and we are sorry for the disturbance caused by the fire alarms. While we appreciate your kind words about our staff, we understand that the overall experience was not up to your expectations. We take these issues seriously and will address them with our housekeeping and maintenance teams to ensure that... read more
This place is dirty, My door did lock, elevator was not working on saturday. Stay away this is not a good place to stay
Business response:
Dear Erick, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Our team is working to correct the problems mentioned. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
It is a horrible hotel. It is dirty, old, disgusting and smells very bad. I'm scared to sleep here. I couldn't use the bathroom and shower here. I want to run. O hotel é horrivel.
Business response:
Dear Raquel, Thank you for sharing your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Also, we extend our apologies for the oversight by our housekeeping staff during your recent stay. Rest assured, we take this matter very seriously and will ensure that such oversights... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon - East
How is Extended Stay America Select Suites - Tampa - Brandon - East rated?
Extended Stay America Select Suites - Tampa - Brandon - East has a 3.1 star rating with 2,163 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon - East open?
Extended Stay America Select Suites - Tampa - Brandon - East is open now. It will close tomorrow at 12:00 a.m.