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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i did not feel safe at this property. i booked 2 nights but did not end up staying. I am a female traveling alone and did not feel comfortable when checking in and the guy at the front desk gave me my room key and said my room number out loud with other people/strangers in the office. he then continues to show me exactly where my room was way in the back of the property in bldg. 3. that didn't sit well with me. there were random people lingering outside the hotel in the parking lot. again not comfortable. and a stay dog runn... read more
Business response:
Katie, thank you for your feedback. We are sorry you did not felt completely secure at our hotel and regret it compromised your stay. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained to handle any kind of situation. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We value your business and truly hope you will give us another chance to prove that we are committed to pro... read more
roof had parts where water came in and wasn't fixed. outlets in bathroom did not work, and the ac wouldn't cool down, front desk did nothing to fix these problems even after complaints.
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you had during your stay and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Your concerns have been shared with the appropriate team to fix it immediately. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit... read more
Room was not clean and smell like mildew , not well maintain.
Business response:
Thank you for evaluating your stay with us. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Didn't stay. Just left after opening the room door.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
In need of some serious renovations the room felt like it may collapse at any moment
Business response:
We appreciate your review. We are sorry your suite fell short of expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please know we take your review seriously and will use it to improve our guest experience. Sincerely, Hotel Management
The front desk agent was very rude in the iPad at the front desk didn’t process the payment successfully. She had to call someone in I was waiting for 20 mins just to check In. The agent was aggravated in was rude
Business response:
Alexie, thank you for reviewing your stay. We apologize for the impudent attitude of our front desk associates at the time of check-in. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Manage... read more
Worst place I’ve ever stayed in. Terrible customer services, dirty room filled with ants, horrible smell.
Business response:
Thank you for being our guest. We apologize for the poor service you received from our associates. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We're also sorry for the cleanliness and odor issues you encountered in your room. We have discussed your observations with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Please consider giving us ... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,062 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.