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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though I showed Jennifer at the front desk the confirmation of my reservation for my stay, due to a system error I was not able to check in and had to wait two hours after going back and forth with her, customer service at the extended stay staff and expedia regarding my reservation. I was very unhappy with my visit.
Business response:
Tasha, please accept our sincere apologies for the reservation mix-up during your visit and regret the inconvenience caused. We have taken note of your comments and have shared it with the appropriate team to see what went wrong, so it is not repeated in the future. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The daytime manager was extremly rude and actually yelled at me
Business response:
Thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel.
Once again I booked a room at the facility and was so very unhappy with the outcome . I will never book again with this Extend Stay. I choose this particular one because of the location it’s located within the areas I’m visiting but this time the room was totally wrong and they wanted to charge me another rate if i upgraded but then was told due to families being there they couldn’t. I booked a double with a sleeper sofa,but was given a one bed double and a sofa pullout.Just the overall stay was HORRIBLE !!
Business response:
Mashelle, thank you for choosing our hotel due to its convenient location. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels brin... read more
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Mcclain, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No towels or wash cloths in the room. The bed was like sleeping on wood( horribly uncomfortable) and the night time front desk clerk was a jerk!!
Business response:
Paul, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and for your disappointment with the bed, which impacted you getting a restful night's sleep. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We are grateful for your patience and invite you to come back and experience the stay you expect and deserve. Sincerely, Hotel Management
The general manager is nasty n rude
Business response:
Tracey, we apologize for your disappointing encounter and the unpleasant impression you left with. We are concerned about this incident and will have a discussion in regard to this. Please consider choosing us so we can serve you better. Sincerely, Hotel Management
This was a horrible stay. Dirty room and rude staffing
Business response:
Anna, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, H... read more
I had selected the suite with the couch area for the higher price. I paid the higher price and did not get a suite, just the regular tiny room. The cabinets and furniture were all worn and in bad shape. No conditioner in the bathroom. Was not what we were expecting for the price. Definitely stayed nearby for the same price at much nicer places.
Business response:
Crista, thank you for choosing our hotel. We apologize for the difficulties and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.