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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ants, damaged bathroom door, and holes in curtain. I felt very unsafe and dirty in this hotel.
Business response:
Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable stay that you deserved. What you encountered does not meet our standards, either. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Rude manager and staff. Zero attempt at true friendliness or accommodating simple requests. Worst customer service. The shower curtain in the room did not reach the edge of the tub so water went everywhere. Light flickered. Thin walls. Worst hotel at this price I ever stayed at.
Business response:
Joseph, we appreciate you staying with us and providing your review. We are sorry you didn't experience our staff at their best. We work hard to deliver a service that is best in class, and you deserved better from us. Your feedback regarding the light has also been shared with our maintenance team to make the necessary repairs, and we thank you for bringing this to our attention. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
No bulbs Light bulbs were missing from the rooms and it had ants in the kitchenette but it was clean for the most part
Business response:
Thank you for your evaluation. We are sorry for the issues you encountered in your room and for the disappointing experience you had at our hotel. Your concerns will be shared with our housekeeping and maintenance teams to make the necessary improvements. We value your feedback and hope you will consider choosing us again. Sincerely, Hotel Management
Management was so rude. When I asked to move my room because they were doing pest control, & they were so loud drilling I could feel the room vibrate. She didn’t even offer to check if it was another room available. I made sure to checkout the next day.
Business response:
Thank you for choosing our hotel. We are sorry you did not experience the best from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with the appropriate individual to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The rooms were not clean. The toilet in one room didn’t work. Nobody was in the office for check out.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Moreover, we regret learning that our front desk staff member was not available during check-out. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lap... read more
Overall not like others we have stayed in...very disappointing...shower was older ...needs some revamping...overall I would never stay in another Stay America... could use a remodel
Business response:
Thank you for your review. We are sorry you were disappointed with the condition of our property. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Until then, we have asked our maintenance team to address the issues with the shower. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Run down, broken, and extremely underwhelming. Yuck.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
It was not what was pictured. Our “suite” left everyone tripping over each other. It was very cold and the heat did not work. Other guests were screaming and fighting all night. At one point it sounded like someone was throwing stuff off the second floor. We cancelled the next stay there
Business response:
Thank you for your review. We are sorry our room was not to your expectations and for the problems you had with the HVAC unit in your room. We have alerted our maintenance team about it, and they are fixing it immediately. We also regret the disturbance you faced due to the other guests on the property. We wish we had the opportunity to address the problem while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Nada me gusto no sirven son groseros y mal educados
Business response:
We are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will use it as a training tool to work more diligently further. We regret the inconvenience caused, and please consider being our guest again so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,231 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.