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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
lousy stay I had to throw away food because the fridge did not work, put in three complaints, never fixed, had to go to front desk every other day to recharge key card, front desk was very rude about it, overall a lousy two week stay
Business response:
Dear James, We deeply regret the series of issues you faced during your two-week stay with us. It is disheartening to hear about the problems with the fridge and key card and the perceived rudeness of our front desk staff. Please accept our sincere apologies for the inconvenience and frustration this caused. Rest assured, we take your feedback seriously and will address these concerns with our team to prevent similar occurrences in the future. Your comfort and satisfaction are paramount to us, and we are committed to improvi... read more
Terrible!
Business response:
Dear Carmelo, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management
Toilet wouldn’t flush, bed had plastic under sheets that crinkled all night, no trash can, tv to dark to see, no usb port. Electrical outlet missing face plate and sparked when I tried to charge phone!
Business response:
Dear Loretta, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Property was very old, poor maintained, dirty. I will never stay there again.
Business response:
Dear Roland, Thank you for your review. We deeply apologize for the subpar experience you had during your stay. It's disheartening to learn that our property did not meet your expectations in terms of cleanliness and maintenance. Your feedback is invaluable, and we take it seriously. Rest assured, we will address the issues you mentioned to improve the quality of our accommodations. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Staff very nice but hotel overall not nice due to being older and worn. Bathroom upgraded and shower nice but carpet worn and stained and roaches in room (killed 5). Urine smell near stairs and not sure if human or animal. Not a very good location. Pictures were not true to actual place or room.
Business response:
Dear Kimberly, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, it is good that you were pleased with our staff and appreciated the bathroom and shower. Please return on your next visit to the area so we can show you our commitment to outstanding expe... read more
Toilet didn’t work, outlets didn’t work, drawers didn’t open properly and big gap under door where bugs came in
Business response:
Dear Veronica, Thank you for staying with us. We are sorry for the inconvenience caused by the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 2.9 star rating with 3,005 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.