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Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
False advertising.
Business response:
Dear Boliver, Thank you for sharing your feedback. We sincerely apologize for any misunderstanding or frustration caused by your experience. We take claims of false advertising seriously, and we regret that our property did not meet your expectations. Please know that your comments will be reviewed with our team to ensure we provide clear and accurate information moving forward. We hope you will consider giving us another opportunity in the future to better serve you.Sincerely,Hotel Management
Awful, dirty hotel. Entry to the lobby requires a call on a service phone, even before 8pm, when I checked in, the exterior is not kept well (old, dirty welcome mats, a flip flop, dirty screens, trash, etc), my non-smoking room reeked of smoke, the paint was cracked, rust on the whole side of the refrigerator, dirty bathmat, not one spoon, cup plate anything in an extended stay hotel (but I think you could request things), my last morning there was a huge cockroach in my room and then there was no one in the lobby for check ... read more
Business response:
Dear Beth, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including cleanliness, maintenance, and service concerns. These do not reflect the standards we aim to uphold, and we are addressing these matters with our team to ensure they are promptly resolved. We appreciate your feedback, as it helps us improve our services. We hope you will consider giving us another chance to provide you with a significantly better experience in the future.Sincerely,Hotel Management
My flight landed at midnight, and by the time I got to the hotel, there was no personnel to assist me. The doors were closed, so I had to book a different hotel to spend the night at.
Business response:
Dear Rolando,Thank you for sharing your experience. We apologize for the inconvenience you faced upon arrival and the lack of assistance available. This is not the level of service we strive to provide, and we understand how frustrating it must have been to find the doors closed. Your feedback is crucial, and we will address this issue with our team to ensure better coverage and support for guests arriving late. We appreciate your understanding and hope you will give us another chance to offer you a more seamless experience.... read more
It was smelling like marihuana, the room was not very clean. Too much people walking around and made me feel unsafe, not breakfats was serve even though it said in the reservation. Poor communication staff.
Business response:
Dear Leticia, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, particularly the cleanliness, odor, and concerns about safety. This is not the level of service we strive to provide. We also regret the miscommunication regarding breakfast, and we apologize that it was not available as expected. Please know that we are addressing these concerns with our team to ensure improvements. We appreciate your feedback and hope to provide a better experience i... read more
Everything was fine except there was a German cockroach in my room that ran down my wall near the bed and kind of grossed me out
Business response:
Dear Stephen, Thank you for your feedback. We are truly sorry to hear about the presence of a cockroach in your room. This is certainly not the standard we uphold, and we understand how distressing this must have been. We will address this issue with our pest control team immediately to ensure it does not recur. Your comments are crucial for our improvement, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant experie... read more
N/A
Business response:
Dear Peter, Thank you for choosing us and sharing a review. We are sorry to see that your experience did not meet your expectations. If you have any specific feedback or concerns, we would appreciate hearing from you so we can address them and work towards improving our services. Your satisfaction is important to us, and we hope to have the chance to provide you with a better stay in the future.Sincerely, Hotel Management
Staff was rude to the extreme and management is no exception at all
Business response:
Dear Isabel, Thank you for bringing this to our attention. We deeply apologize for the experience you had with our staff, as this does not reflect the service we strive to provide. Your feedback is very concerning, and we regret this was not your experience. Our goal is to create a welcoming and respectful environment for all our guests. We will immediately address this matter with our team to ensure such behavior is not repeated. We hope you will consider giving us another opportunity to serve you better.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,228 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.