This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Tampa - North Airport
- Hotels
- Tampa, FL
About this business
Location details
5401 Beaumont Center Boulevard, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches everywhere. Staff was friendly.
Business response:
Dear Francine, We sincerely apologize for the pest issue you encountered during your stay. While we are pleased to hear that our staff was friendly, the presence of roaches is unacceptable. We take cleanliness and guest comfort very seriously and are addressing this issue immediately. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance in the future to provide a much better experience.Sincerely,Hotel Management
Staff was nice and polite but there were roaches all over my room. Counted 3-4 with pictures also. Requested refund
Business response:
Dear Deric, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Sticky floors and dead bugs Super beat. Deep wear and tear on cabinets. Scratches all over appliances. Sticky dirty floors. Had to wear socks to walk around. Dead bugs on bed and chairs. Filthy walkways. Elevator didn't work. Vague smell of cigarettes in the room. Sheets were clean though.
Business response:
Dear Rodney, We are sorry to hear about the issues you encountered during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations. Your feedback regarding the condition of the room and facilities is concerning, and we will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing these issues to our attention, as it allows us to rectify them promptly. We hope you will gi... read more
Dirty - pealing paint in room and cockroach in kitchen
Business response:
Dear Amy, We are sincerely sorry to learn about your disappointing experience during your stay. Please accept our apologies for the cleanliness issues you encountered in your room. We take such matters seriously and will address them immediately with our housekeeping and maintenance teams to ensure a higher standard of cleanliness going forward. Your feedback is invaluable in helping us improve, and we appreciate you bringing these concerns to our attention. Should you reconsider staying with us in the future, we're committe... read more
We pulled into the parking lot to see a beat up car being worked on, people sitting on old milk crates outside their room smoking, people feeding their pitbull in a Home Depot rental van. The property was covered in cigarette butts, and smelled like an ashtray. We checked in, walked into the room, left the keys on the table, then went to a different hotel for our stay. We never used the room. Wasted money.
Business response:
Dear Steven, We sincerely apologize for the disappointing experience you had upon your arrival. It is clear that the state of our property did not meet the standards we strive to uphold for cleanliness and guest comfort. We are addressing these concerns immediately to ensure that our exterior and common areas reflect the quality and service we aim to provide. We regret that these issues led you to find accommodations elsewhere and understand the frustration of feeling that your money was not well spent. We appreciate your fe... read more
Dirty, roaches every corner. Smell like a box of ciggarete. People smoking marihuana kn every corner. It was horrible. Had to leave 3hrs after check in. Never again
Business response:
Dear Suheily, We are truly sorry to hear about the conditions you described during your brief stay. It is certainly not the level of cleanliness and environment we aim to provide. Your feedback is incredibly important to us, as it helps us identify areas for improvement. We are immediately addressing these issues with our pest control and housekeeping teams to ensure that our property meets the proper standards. We apologize for any discomfort caused and understand why you decided to leave. We hope to have another opportunit... read more
The room was very dirty. Dirty linens and towels, roaches and insects. When we complained to the front desk that the room was dirty, the clerk said "oh I believe you." We stayed for one night and checked out a day early with a refund for the second night we didn't stay for.
Business response:
Dear Brad, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will give us a second chance to make a better impression.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - North Airport
How is Extended Stay America Select Suites - Tampa - North Airport rated?
Extended Stay America Select Suites - Tampa - North Airport has a 3 star rating with 3,228 reviews.
When is Extended Stay America Select Suites - Tampa - North Airport open?
Extended Stay America Select Suites - Tampa - North Airport is open now. It will close tomorrow at 12:00 a.m.