Extended Stay America Select Suites - Tampa - North Airport

Business response:

Dear star, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management 

Business response:

Dear Rafael, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to host you again if your future travel brings you back o the city. Since... read more

Business response:

Dear Suleidis, Thank you for choosing our hotel for your time. We are sorry for the inconvenience you experienced during your stay. We have strict policies prohibiting smoking in certain areas and don't accept any illegal activities within the premises. So we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you again to our hotel.Sincerely,Hotel Management 

Business response:

Dear Gary, Thank you for sharing your stay experience with us. We always want to provide a restful night's sleep for each guest, so we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your good night's sleep. Fire alarms are rare occurrences at our hotel, and we hope you will give us another chance to provide you with a wonderful experience and a peaceful, uninterrupted night's sleep.Sincerely,Hotel Management 

Business response:

Dear Daniel, Please accept our apologies for not meeting your expectations regarding the condition of your guest room and any oversight in our hotel areas. We understand how important it is to have a clean and well-maintained room, and we’re sorry for not being able to make that happen for you. We are sorry that these issues compromised your stay, and we regret you ended up canceling with us. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management