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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff here is so kind Ms Doris and Ms Irene are doing such an awesome job at keeping this hotel well kept and making sure everything and everyone who is staying at the hotel have what they need . Germantown MD is a great place to stay and being at Milestone Center is so convenient I enjoy staying at the hotel .
Business response:
Dear Arleen, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you were pleased with our exceptional service; we will surely share your compliments with our entire team, especially with Doris and Irene. We hope our convenient location will bring you back to our hotel whenever you are in the city. Sincerely Hotel Management
I enjoy staying at the hotel it is so convenient for temporary housing . It's like you have your own place with out paying for utilities and cable . You have the freedom to cook your meals and they offer you coffee and muffins or breakfast bars they also offer oatmeal . They have a staff of housekeeper that are honest and they clean excellent
Business response:
Dear Arleen, we are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon whenever your travels bring you to our area. Sincerely, Hotel Management
Not happy This stay was really not one we expected. The check in was all a mess we. Almost got charged twice because the receptionist did not check in the confirmation number we gave her instead she created a whole new that almost did not allow us to get the credit for the three nights. The toilets were clogging and in the middle of the night the fire Alarm kept being activated.
Business response:
Dear Michele, thank you for taking the time to review our hotel. We were sad to read about the service problems you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to ensure this does not happen again. We also appreciate you letting us know about the ... read more
Hotel Stay The hotel I stayed this past weekend was quite, nice and very clean. Thanks for your hospitality!! I will be back at this specific hotel.
Business response:
Dear Tamatha, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you again for your review. We look forward to your next stay. Sincerely, Hotel Management
Basic hotel
Business response:
Dear Ravinder, thank you for evaluating your recent stay with us. We hope you will accept our apologies for not meeting your expectations. We value your feedback as we constantly strive to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve. Sincerely, Hotel Management
Nice!!!
Business response:
Dear Torrae, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
I enjoy staying at the hotel because it is so convenient . I have enough room and amenities to be comfortable without having to pay a lot of bills. The hotel is price for the average person who needs to pay for the room . This is so convenient and the staff is very helpful they help you with anything that you need. This hotel is so customer service friendly . I am still staying at the hotel .
Business response:
Dear Arleen, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team, as they love to hear lovely comments from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management
Breakfast was done by 830 even though it was supposed to end at 930, TV didn’t have signal until Sunday night our last night their and rooms are not sound proof.
Business response:
Dear Carmen, we appreciate you pointing out areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon for a flawless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,077 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.