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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Furnace and AC didnt work properly. Sheets and pillows had stains. Room smelled weird and looked dirty. (Dirt on the floor with what appeared to be gum stuck on the tile?) Breakfast was standard coffee with a basket of nutrigrain bars and some minimuffins. Not a great hotel to stay in sadly.
Business response:
Dear Alan, We sincerely apologize for the issues you experienced with the furnace, AC, cleanliness, and breakfast offerings. This is not the level of service we strive to provide, and we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to offer a better experience on your next visit. We look forward to welcoming you back. Sincerely,Hotel Management
I was offered three rooms which all were unsuitable. First one was under renovation, second someone was already staying in and third wasn’t clear or the guest hadn’t checked out. I went back and forth until I request from the first desk staff a refund.
Business response:
Dear Ehtasham, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The rooms are shabby, but clean. The air conditioner/furnace was broken. I could not turn the furnace completely off. The initial setting was at 75 - MUCH TOO HOT. I tried to set it to 68 just to get the furnace to turn off. It would not reset. It stayed 75 degrees the entire time. The hotel REQUIRES a picture of your ID and everyone staying with you (including disabled children). I would have left if I could have figured out how to cancel easily with Expedia.
Business response:
Dear Melody, We apologize for the discomfort caused by the malfunctioning HVAC system and the challenges with the ID policy. Maintaining comfortable and functional accommodations is a priority, and we will address the furnace issue immediately. Regarding the ID requirements,we understand how this may have felt inconvenient. Your comments about the booking process with Expedia are also noted. We appreciate your patience and look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.