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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again. Check-in was slow. Check-out was unfriendly and basically unspoken. The grab-and-go breakfast was not out when we left at 6:20 a.m. The room had no amenities whatsoever except for 2 small bars of soap … not even a cheap paper or plastic glass to drink from. The smallest microwave I’ve ever seen. The property was generally old and tired. This will be our LAST visit with Extended Stay.
Business response:
Dear Richard, We sincerely apologize for the inconveniences you experienced during your stay, including the slow check-in, lack of amenities, and breakfast availability. Please rest assured that we are addressing these concerns with our team to ensure a better experience for future guests. We value your input and hope to have the opportunity to welcome you back to demonstrate the improvements made. Sincerely,Hotel Management
Bad, bad, bad Dirty bathrooms, no breakfast, rude staff. Everything was old. Elevator breaks often.
Business response:
Dear Pamela, We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the bathroom, lack of breakfast, and the condition of the elevator. We take these concerns seriously and will be addressing them with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and hope you will give us another chance to provide you with a more pleasant experience in the future. We look forward to welcoming you back! Sincerely,Hotel Management
Had to sign a document saying I wouldn’t smoke inside.
Business response:
Dear Peggy, Thank you for your feedback. We understand your concern regarding the smoking policy, which is in place to ensure a comfortable and clean environment for all our guests. We appreciate your understanding and cooperation in following our hotel guidelines. Our goal is to provide a pleasant experience for everyone, and we hope to welcome you back for another stay soon. Sincerely,Hotel Management
Always Good to stay
Business response:
Dear Tyrell, Thank you for your feedback! We’re thrilled to hear that you always have a great experience during your stays with us. Providing our guests with a comfortable and enjoyable visit is our top priority, and we’re so glad we’ve been able to meet your expectations. We look forward to welcoming you back to Extended Stay America for another pleasant stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.