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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
staff is very nice
Extended Stay Review. Helpful staff. Wi-fi worked well. Pet friendly. Modest daily pet fee.
Business response:
Dear Ronald, Thank you for highlighting your positive experience at Extended Stay America. We are glad you found our staff helpful, enjoyed our reliable Wi-Fi, and appreciated our pet-friendly policy with a modest daily fee. We look forward to welcoming you back and ensuring another pleasant stay.Sincerely,Hotel Management
The kitchen and the amenities
Great staff
Business response:
Dear Kareem,Thank you for your kind words! We are thrilled to hear you had a positive experience with our staff at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Ok
Room smelt of mushrooms, like it has never been fully cleaned. Kitchen cabinets and bathroom fixtures are worn out. Onsite laundry is handy but the hotel does not provide detergent for purchase, they simply let you know where the local grocery store is. I don’t need a full box…just the single load, so that was a pain. It has a kitchenette, but you have to request dishes…no dishwashing supplies provided in room. No ice machine as they have trays in the freezer…given the overall cleanliness - no thanks. Location was good for o... read more
Business response:
Dear Kevin, Thank you for your detailed feedback. We are glad to hear our location was convenient for your needs. Your comments regarding room cleanliness, amenities, and supplies are invaluable. Extended Stay America is committed to improving based on guest experiences. We hope to provide you with a much better stay in the future.Sincerely,Hotel Management
Random Intruder There was a random man that tried to open my room! He was previously a person who stayed there a few night prior. His key was still activated and if it wasn’t for match on my door he would have walked in on me. He was persistent about doing so even after me and my spouse had yelled who is there. Once my boyfriend started walking tot he door he ran off. Cops were supposedly notified and they offered to give us new keys. I never was contacted by a cop and heard no sirens outside. However, we were told by front ... read more
Business response:
Dear Guest, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay with us. We understand the importance of a peaceful environment for a restful night's sleep and regret that the noise from the air-conditioner disrupted your stay. Your feedback regarding the cleanliness and noise level of the room has been shared with our team for immediate review and action. We are committed to addressing these issues promptly to ensure that future guests do not encounter similar challenges. Additio... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.