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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mauvaise odeurs et hôtel vieillissant. Une nuit de passage suffit
Business response:
Dear adeline, We are sorry your stay with us was anything other than perfect. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Good place It was clean but the bed and pillows were not very confortable. The hotel is in a beautiful and secure area which make me feel comfortable and service was good. The breakfast was just coffee and a nutrition bar.
Was a little disappointed that the morning of my departure their wasn't any breakfast items available except a snack bar. Coffee was good though.
Business response:
Dear Tod, Thank you for taking the time to review your stay with us. We are sorry to hear that you were disappointed with the breakfast options on the morning of your departure. We strive to provide a variety of breakfast items for our guests, and we apologize that we were unable to meet your expectations on this occasion. We are glad to hear that you enjoyed the coffee, though. We appreciate your feedback and will use it to improve our services for future guests. We hope you will give us the opportunity to make it up to you... read more
place needed some repairs and vacuuming. the “breakfast” consisted of coffee and nutravalley bar.
The room is clean with a nice lounge chair and full kitchen; however, someone's food was left in the fridge and freezer which was rather gross to find. The toilet doesn't flush even with all the directions! I wish there were plug-ins for my phone and computer to charge, which other hotels conveniently have nowadays.
Business response:
Dear Holly, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your guest room. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was our pleasure hosting you, and we hope to welcome you b... read more
It was quiet, we had no problems but it was in an area that was secluded. There was nothing to do but it was ok to just sleep there
Old building in need of a face-lift. Desk staff very friendly and accommodating. Room was very clean- hot shower and comfortable bed. Very good for the price.
Business response:
Dear Jim, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,188 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.