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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like the area. Staff look unfriendly. Some weird looking people. Building old. Needed cups, more pillows, more blankets. No ice machine.
Business response:
Dear Kyaw, thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you liked our location. However, we apologize for the service you received from the staff. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We have shared your feedback regarding in-room amenities with the appropriate person. We hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely, Hotel Management
This property is good for temporary housing and you can depend on the staffing here
Business response:
Dear Arleen, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management
This hotel is so convenient and affordable the staff here are so helpful and customer service friendly they keep being professional and helpful to everyone that reserve a room. I am staying at the hotel until I can qualify for a apartment living here is so convenient and good .
Business response:
Dear Arleen, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management
Sound conditioning The hotel room had poor sound conditioning
Business response:
Dear Vincent, thank you for sharing your thoughts about your recent stay. We are glad to read that you enjoyed most of your visit with us and apologize you were inconvenienced by external noise. Had we known the same we would have tried to get you a quiter room. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
The staff here is so kind Ms Doris and Ms Irene are doing such an awesome job at keeping this hotel well kept and making sure everything and everyone who is staying at the hotel have what they need . Germantown MD is a great place to stay and being at Milestone Center is so convenient I enjoy staying at the hotel .
Business response:
Dear Arleen, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you were pleased with our exceptional service; we will surely share your compliments with our entire team, especially with Doris and Irene. We hope our convenient location will bring you back to our hotel whenever you are in the city. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.