This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All the service was good but I didn't like that they changed the carpet leaving the doors open in the rooms.
Business response:
Dear Raul, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. We have noted your observation and will share it with the concerned team member. Thank you for being our guest, and we look forward to seeing you in the future!Sincerely,Hotel Management
Hajanahjaj
The bathroom looked as if updated in the past few years, linens were clean but rugs in hallway and room were fithy and made room smell. Kitchenette had NO dishes, utensil etc.
Business response:
Dear Michele, thank you for your stay and your feedback. It is genuinely disappointing to read our staff failed to meet your expectations. We will address the concerns you mentioned regarding cleanliness with the housekeeping team to make sure we are consistently following policies and procedures. We have kitchen utensils on the front desk to ensure cleanliness for future guests. We deliver them to your room upon request. We are sorry if this was not communicated to you. We appreciate your feedback pinpointing the areas we n... read more
It was fine
Business response:
Dear Elizabeth, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Like the area. Staff look unfriendly. Some weird looking people. Building old. Needed cups, more pillows, more blankets. No ice machine.
Business response:
Dear Kyaw, thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you liked our location. However, we apologize for the service you received from the staff. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We have shared your feedback regarding in-room amenities with the appropriate person. We hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely, Hotel Management
This property is good for temporary housing and you can depend on the staffing here
Business response:
Dear Arleen, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,161 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.