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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maryland Room was outdated and dusty.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the outdated condition and dustiness of your room during your stay. Your comfort is very important to us, and we are committed to addressing these issues as we work towards updates and improvements throughout the property. We appreciate your input, as it helps us enhance our guests' experience. We hope to have the opportunity to welcome you back soon for a more comfortable and enjoyable stay. Sincerely,Hotel Management
Surprisingly in the middle of a residential area is this hotel and also a corporate building. Those two are up against the freeway, but the freeway noise is not intruding (not much anyway). Building on a hill. Probably also a sound barrier wall is in place (a guess). There’s good shopping about a 10-minute drive away on River Road. Just breakfast snacks and coffee. This is ESA. So buy light groceries if necessary.
Business response:
Dear Elizabeth, Thank you for your feedback! We're glad you appreciated our location and the convenience of nearby shopping. It’s great to hear that the freeway noise wasn’t intrusive during your stay. While we offer light breakfast snacks and coffee, we encourage guests to take advantage of our fully equipped kitchens for meal preparation. We value your insights and hope to provide you with an even better experience on your next visit. Sincerely,Hotel Management
This place is awesome because it has a kitchen and you can save money by cooking. Also, there’s a Walmart, Giant grocery store, Wegmans grocery store and a Target walking distance. Although only one burner worked in my kitchen and the vending machine wasn’t working the place was super clean and staff was amazing.
Business response:
Dear Christopher, Thank you for sharing your experience! We’re delighted you enjoyed the convenience of our in-room kitchens and nearby shopping options, making your stay more budget-friendly. We're pleased to hear that you found our accommodations clean and our staff exceptional. We apologize for the issue with the kitchen burner and vending machine, and we’re addressing these to ensure everything is in perfect working order. We look forward to hosting you again at Extended Stay America soon!Sincerely,Hotel Management
Never checked in and they charged me full price of room
Business response:
Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Room not clean and smell.
Business response:
Dear Godfrey, Thank you for your feedback. We sincerely apologize for the cleanliness and odor issues you experienced during your stay. This is certainly not the standard we strive to maintain, and we will address these concerns with our housekeeping team to ensure improvements. We appreciate your understanding and will work hard to provide a better experience next time. We hope you’ll give us another chance to serve you. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.