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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff
Business response:
Dear Kareem,Thank you for your kind words! We are thrilled to hear you had a positive experience with our staff at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
Random Intruder There was a random man that tried to open my room! He was previously a person who stayed there a few night prior. His key was still activated and if it wasn’t for match on my door he would have walked in on me. He was persistent about doing so even after me and my spouse had yelled who is there. Once my boyfriend started walking tot he door he ran off. Cops were supposedly notified and they offered to give us new keys. I never was contacted by a cop and heard no sirens outside. However, we were told by front ... read more
Business response:
Dear Guest, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay with us. We understand the importance of a peaceful environment for a restful night's sleep and regret that the noise from the air-conditioner disrupted your stay. Your feedback regarding the cleanliness and noise level of the room has been shared with our team for immediate review and action. We are committed to addressing these issues promptly to ensure that future guests do not encounter similar challenges. Additio... read more
Ok
Do not ever stay here!!!! It was terrible. The room was filthy dirty - the lobby was dirty, the elevator, the hallways were disgusting. No one cleans there. I stayed 2 nights because I prepaid and there were'nt anymore hotel rooms around - they didn't change anything, towels...no shampoo
Business response:
Dear Guest, We sincerely apologize for the unacceptable cleanliness you experienced during your stay. The condition of your room, the lobby, the common areas, and the lack of basic amenities and service do not reflect our standards. Your feedback is being taken seriously, and we are addressing these issues with our team to ensure immediate improvements. We regret any inconvenience and appreciate your patience. We hope you consider giving us another chance to provide a better experience.Sincerely,Hotel Management
all good
Nice
Business response:
Dear Sofonias, Thank you for your feedback! We are delighted you had a pleasant stay at Extended Stay America. Our aim is to provide the best experience for every guest, and we are pleased to know we can deliver what we strive for. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.