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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy not a place for a family for safety reasons.no ammenties one towel in room..outside property filthy non smoking room teeked of stalw smoke
Business response:
Lacrosse, thank you for feedback about your stay. We are disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
The staffs in the lobby was nice, polite and friendly. The room doesn’t look clean to me!
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. On a positive note, we are pleased you liked our associates. We hope you will consider a future stay as we would welcome the opportunity to reg... read more
I reserved nonsmoking room. But at checkin they only had smoking room
Business response:
We are sorry for the reservation issue you encountered and regret your stay was not a pleasant one. We are reviewing this with our front office staff to make sure we are doing everything possible to prevent this type of situation. Please visit us again in the future so that we can provide you with a room that best meets your need. Sincerely, Hotel Management
Service was no good. Key cards didn’t work properly. When asked for extra amenities didn’t receive right away. Had to ask multiple times. Room was not cleaned properly. Bedsheets were nasty. Floor wasn’t vacuumed. Would not stay again.
Business response:
Michelle, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of service that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Made a reservation for a smoking room. Since I couldn’t check in early (which I understand) I didn’t check in until 930. They didn’t have a smoking room available. So I took a non smoking room. Then the woman at the front desk proceeded to go on and on about the $250 smoking fee if I smoke. I told her I understand the concept of non smoking and told her she needed to learn the concept of reservation.
Business response:
Thank you for being our guest. We are sorry we were unable to provide you with the room of your choice and regret your stay was not a pleasant one. We hope to have an opportunity of hosting you again in the future and we will try our best to accommodate you with the room that best meets your need. Sincerely, Hotel Management
Was not a pleasant stay. Once again it was not pleasant. The refrigerator was leaking all over the floor the lady at the front desk told me the utensils are dirty and I cannot have any. I asked her for another room and she refused to move me. Her attitude was very rude once again.
Business response:
Doug, thank you for taking the time to review your stay. We apologize for the maintenance issues you encountered while you were here and the poor service you received from our front desk associate. Please be assured that we have discussed your feedback with the concerned team to fix the problem with the refrigerator immediately. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We value your patronage and hope you will stay with us again. We ar... read more
Regular maintenance, is challenged alongside neglected facility repair issues, such as extensive wall paint discoloration w/ holes in the walls No iron, no stopper in tub, cracked ice tray, food on floor, mold on ceiling above tub, batthtub simply needs reglazing, cabinets needs sanding/painting, basenoard falling off, etc
Business response:
Thank you for being our guest. We are disappointed reading about the maintenance issues which made for an unpleasant experience. Your feedback has been shared with every department involved, and we are working hard to fix all of these issues immediately. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Owner should fix what’s broken Room received is not as pictured when booking. Not kept up, dirty bed, sheets, splatters on walls, item from previous guest on floor, phone not working, no hangers, tub peeling badly... similar in both rooms we looked at. Dianna was very helpful and friendly. Sam and Sarah we not very helpful or friendly.
Business response:
We apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.