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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gave my room away and I had to sleep in my car! Even though I had booked this hotel, they gave my room away and I was forced to sleep in my car (trying to book other hotels in the area that late at night proved fruitless). I am not sure how many were affected by this, but there was a sign on the door indicating that people should seek refunds from third party booking sites.
Business response:
Dear Becky, thank you for sharing your review with us. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
It was pretty bad. The hotel was at best fair, only 2 towels for family of four , we called and ask for a couple more and was told we needed to come get them only one guy working on a Saturday night at 5pm., no plastic cups , no ice machines, no coffee maker, very limited channels on TV , and burn holes in the comforter. The Carpet seemed damp . It was advertised breakfast so we got up and went down. They had muffins, nut bars, oatmeal, and coffee. No water, no juice. Just muffins !
Business response:
Eddie, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
First of all, the lobby is not very inviting and the front desk staff is not friendly or helpful. We arrived Friday night and were disappointed the moment we walked into our room. On our king size bed were 3 tiny pillows, a top sheet along with a thin bedspread - no blanket. The TV did not work. We were too tired to deal with it that night. In the morning before we left for the day I stopped at the front desk and advised the TV didn't work and I was told that maintenance isn't there on the weekend. WHAT? Someone should alway... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
TV services was sub par. Took 2 days to get working remote and all remote functions weren't working. There was no tv guide available.
Business response:
We are sorry for the issues you encountered. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
My stay was very unpleasant they couldn't accommodate my reservation with the room I booked then they couldn't give me blankets or pillows for the bed I slept on
Business response:
Jonathan, thank you for the review. We are sorry we were unable to accommodate you in the room of your choice and regret the service issue you encountered. We have taken note of your feedback and will share it with the appropriate team so that we can improve our service going ahead. Please visit us again in the future and we will try our best to provide you with a room that best meets your need. Sincerely, Hotel Management
Dirty Room dirty, floors dirty, bed sheets has burn holes, stains on mattress sheets
Business response:
Kelly, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.