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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed at extended stays before, and was disappointed in this property from the time I walked in the dirty lobby until I checked out 15 minutes later.
Business response:
Cheryl, a well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Sent to a dirty room which beds not made. Room was changed and that one had 2 towels for 4 people. Front desk wanted a dirty towel turned in to give a new towel. Never got the two more as requested. No blankets at all. Sheets and coverlet.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I was so disappointed ☹️ with the checking process. I booked online when I got to the location there were no rooms available I had to wait for almost a good 30 minutes for the Manager to go and look for a room unbelievable poor service and unacceptable.i was very disappointed and upset for the long wait. Not sure if I would stay there again.
Business response:
Cicely, please accept our apologies for the delay you experienced at the time of your check-in and the poor service delivered by our team. Your feedback has been discussed with the front office team to be diligent going ahead. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
roaches in the toilet sheets were horrible and it stunk like mildew
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Rooms looks good, the only complain that I had I found out that I was eaten alive, beds have bedbugs..
Business response:
Dear Martines, Thank you for choosing to stay at our hotel. Please know that we have strict policies and procedures in place to prevent bedbug infestations, but the room you occupied will be professionally inspected as a precaution. We apologize for this and hope you will stay with us again for a better experience. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
When I get in with m family, the room didn't ready. The microwave was broken. And water was licking. The room's smell was bad. I asked to fix they didn't even though the front marked. The maintenance picked up twice however nobody concern about what I asked. Even though the room changed it was the same problem. The fan didn't work. The water was still licking.
Business response:
Thank you for your feedback. We apologize for the difficulties you experienced while staying with us. All the concerns you mentioned have been shared with every department involved to prevent such mistakes in the future. Thank you again for your valuable feedback, and we hope you will give us another chance when you return to the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.