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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jatai, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We reserved a smoking room they gave our room away .so we were stuck in a
Business response:
Thank you for choosing our hotel during your recent stay. We are sorry we were not able to accommodate you with the suite of your choice and the inconvenience it caused to you. Your feedback will be shared with the appropriate team to ensure they are more diligent going forward. We hope to provide you with a better experience on your next visit. Sincerely, Hotel Management
Business response:
Juan, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are very sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The lady at the front desk had us check in then she gave us a key to the wrong room with people already in it . We could have been hurt TERRIBLE SERVICE then they tried to give me a non smoking room when I paid for smoking
Business response:
Nicole, thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and that we were not able to accommodate you with the suite of your choice. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management
Not a good experience I left and didn't stay. Went to the Double tree....Check in was a mess. Then i couldn't get key card to work. Employee had to come help by wiggling door handle while using key card. For it being an extended stay there were no dishes, pots and pans or even a coffee pot.
Business response:
Kimberly, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Hotel room was dirty.Garbage in bathroom was still in garbage can 2 lights did not work looks like floor was never vacumed
Business response:
Thank you for your review. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
I reserved my room online prior to checking in and once I got there at 3:00 (when my check in time was) my room wasn’t even ready. Once getting in there was trash and debris in the room. I went out and came back around 1 am and the entire complex didn’t have power. They charged me another $21 because I checked out late. My phone was dead and didn’t know what time it was to even get up and leave. They won’t give me that charge back nor comp me for the outage. Very unsatisfactory for a business like this!
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Not good rust in tub room not clean. Under strip of main door had a hole. Pillows only two, to much money for the room, should have received a refund.
Business response:
Thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.