This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast not as described No phone call back from manager WiFi kept disconnecting
Business response:
Daniel, thank you for being our guest. We are sorry for the service issue you experienced and for the problems you had with the wifi. Your feedback is shared with the service provider to ensure we deliver seamless internet connectivity to our guests going ahead. It is also disappointing to know you were unhappy with our grab-and-go breakfast offerings. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you... read more
The staff was uncompromising, short & uncaring. Their internet went down & the only staff member on a Friday night at 8 PM told us we were out of luck & should get a room elsewhere...... REALLY?! There is a "Grab & Go" Breakfast -far from continental! The Internet is garbage!
Business response:
Please accept our apologies for the poor service delivered by one of our associates at the time of check-in. We are very sorry about what you had to go through. There is room for improvement, so your feedback is discussed with the team to improve our service levels moving forward. We are sorry you were not happy with our breakfast offerings and the wifi service. Your feedback will be discussed with appropriate individuals in our organization in an effort to enhance our facilities. We hope you will give us an opportunity to h... read more
I paid for a smoking room but when arrived no smoking room available.
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest rating. Sincerely, Hotel Management
Check in process needed much to be desired because the attendant at the front desk was asleep the Room had a broken smoke detector that beeped loudly and it took an hour to get me into another Room the shower was not very clean and the bed sheet had stains so did the comforter. complementary coffee station was not adequate. The person at the front desk couldn't arrange a lay check out for me. I was there as a professional coach for tournament and I pleaded to have a late check out and was denied
Business response:
Dear KendallWalkes, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
I paid for the hotel. When my guest arrived the hotel they said I had not. When I called you said it was paid. My guest paid for a room. You owe me $80. How's that? Itinerary # 7489488479997 Robert Fagel
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Worst stay ever This was the worst hotel I have ever reserved. It was so bad we ended up staying with friends.
Business response:
Nancy, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very open nice layout. At check in wasn't given info on WiFi and other items that should have alread
Business response:
Thank you for your review. We also apologize our hotel policy was not communicated to you during the time of check-in. We will share your comments with our front desk team to be more diligent going forward. We appreciate your feedback and hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I reaerved 2 rooms in the hotel with 2 fulls beds in it. The tooms were not ready when we reached even though we checked in at 9PM instead 3PM check in time and I had called the hotel 2 hours before reaching. We had to roam around for 1 hour before we could get the rooms. The bigger surprise was that they gave us just one room with 2 full beds. The other room had only one bed. Rooms were not that good condition. Bed frames were comimg out.. phone not working..Breakfast not good..
Business response:
Thank you for your recent stay at our hotel. We apologize that your room was not ready for you when you arrived and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We are also sorry for the difficulties you faced in your room and that you did not like our breakfast. We have shared your concerns with the appropriate teams so that they can take the necessary acti... read more
Bathtub was dirty had spots in it looked like blood. I asked for coffee maker 3 times never received it. Once you used your towels, to get fresh ones you had to take dirty towels down to front desk and asked for clean ones. I will never stay there again. I killed 2 skink bugs in room. It was terrible.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. It is also very unusual for our staff to be unresponsive to the needs of a guest when made aware of. We will share your comments with our entire team to be more diligent going forward. ... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.