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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Stay ever I had to wait at the lobby 20 minutes before I can see a receptionist to check me in. I have never had that before since I started traveling. There were no towels in the bathroom except for washcloth.
Business response:
Jean, thank you for taking the time to review your stay. We are disappointed we failed to provide you with the best possible welcome at check-in. Your comments show us where we have room to improve and rest assured, we will. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Front desk clerk was nice. Controller in my room didn't work, light wasn't working well. I had a problem with the wifi
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Your comments have also been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. On a positive note, we appreciate you mentioning our front desk staff. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future vis... read more
The hotel was with garbage around the premises. Room smell of cigar, bathroom in poor condition.
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Horrible!!!! Not worth the 💰 not 3 🌟 at all The room was smelly Was supposed to be a 🚬 room no ash tray Toilet and tub was stained inside and out Carpet torn and worn Pillows flat and bed extremely uncomfortable.. Won't stay again...
Business response:
Darlynn, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Not a clean room and my room was never cleaned the 2 days I stayed
Business response:
Hernan, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your feedback with the appropriate team to be more diligent with their efforts moving forward. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return v... read more
Sits immediately on i270, a construction site next door, beaten-up bathtub, missing light bulbs, etc. Some rooms are moldy.
Business response:
Thank you for sharing your experience. We are sorry for the housekeeping & maintenance issues you encountered and regret the disappointing stay you had with us. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.