This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like everything about my experience. Went to a dirty room, I mean it wasn't even cleaned. Nonsmoking room smelled like smoke and had cigarette holes in the blanket.
Business response:
Thank you for your review. We apologize for the smoke odor and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Managemen... read more
Stopper in Sink in bathroom didn’t work. Water didn’t drain. Only provided 2 towels 1 small shampoo. Rom had musty smell.
Business response:
Thank you for being our guest. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are sorry for this unpleasant exp... read more
Room #1/AC broken, runs heat during AC cycle. Phone busted, not working-Room #2/Bed not completely made w/no blanket and spots on sheets.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Room smelled like cigarettes. Comforter had cigarette burns..
Business response:
Thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Well we were told the WiFi was down when we arrived, and that the hotel was in a bad neighborhood. Was also informed the night before the building was surrounded by cops Becasue of people banging on doors and looking in cars. The shower was dirty. Dried up old soap and what appeared to be blood was left in the shower. The next morning the water was off. For the price I guess the stay was worth it. But all in all a terrible experience.
Business response:
Thank you for staying at our hotel. We are sorry for the incident you mentioned and regret you did not feel completely secure at times. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We also apologize for the cleanliness and maintenance issues you encountered in your room. Your comments have been shared with the appropriate team to ensure it is not repeated again. Please give us a second chance to deliver the type of experience you should always expect from ... read more
The room smelled like a spray was used to cover up a pre existing odor which was terrible! The bed was hard and the covering felt dirty and also had a terrible smell. We travel with a quilt thankfully!
Business response:
Janice, thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Only one worker. Tv did not work. Dirty & smelly. We left.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No one present to check us in. Sign said Be Back in 15 minutes. We were very tired from long drive so weren’t happy. Needs to be a better system if receptionist has to be away from the desk. Second, there was a huge dog poop right outside out door. Third, shower diverter was stuck. I ended up getting tools from my car to fix it. Fourth, minimal amenities. TINY bottle of shampoo, not enough for one person and that was it.
Business response:
Thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our front desk and housekeeping departments to make sure all procedures are being followed, so this does not happen again. We are sorry for your disappointment and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.