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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO CUSTOMER SERVICE SKILLS BEWARE The staff threatened to call the police on me 3 times once just for asking for a clean room after extending and paying 80$ for a clean room I was told no the other two times I had asked if I could go pay to extend at 12pm instead of 11am they said if I was not gone or paid by noon that they would call the police and have me escorted off the property and given a trespassing ticket they have a sign on their desk stating that any late checkouts after 12pm would be charged a $35 late checkout fe... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
I’m really disappointed with the receptionist they are very rude I never be treated like that there is a black lady so rude I try to ask something but later on decide to leave I don’t want to recomend this motel
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely... read more
Won’t stay again Beds were horrible. No extra pillows available. Dried food on the table area.
Business response:
Cynthia, thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more attentive in their work. Thanks again, and we hope to welcome you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Breakfast inadequate. Basic requests such as replacing pillowcases took repeated requests and ran from one day to the other. Staff unable to attend because there is no other person around to help.
Business response:
Ruth, thank you for staying at our hotel. We are very sorry as you were unhappy with our breakfast offerings and for the service issue you encountered. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. Also, your feedback in regards to the grab-and-go breakfast will be shared with our brand leaders. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Michael, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Lady at the front desk was really nice and personable. My room was very run down- it was not very clean, there was wadded gum stuck on the lamp next to the bed, the counter in the kitchen area was stained, the blanket was very thin. Heat did work which was very good.!
Business response:
Ashley, thank you for choosing to stay with us. We're glad to know you were impressed with the service provided by our staff, but we apologize for the cleanliness issues you encountered in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Manag... read more
DONT DO IT Worst experience ever, rude and unprofessional staff. Very mon caring. Room was not as adverized and as a woman traveling alone for work I did not feel safe.
Business response:
Laura, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
Had neighbors screaming infront of my window and hitting the wall
Business response:
Rob, we are glad you stayed with us recently and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Si... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.