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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this one The hotel needs updates. The service is also improvable. It is not a nice place to stay for several days. Air condition is not working, and bed is almost shaking.
Business response:
Charlie, thank you for reviewing our hotel. Please accept our apologies for not meeting your expectations and for the issues you encountered in your room. We assure you that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Our maintenance team is also rectifying the issues you mentioned.We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Need better security, couldn't sleep with all the horn alarms, yelling for hours,(3-4), Are you joking? Never again
Business response:
Thank you for staying with us. We apologize for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please visit us again so we can restore your faith in our hotel and provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I knew this wouldn’t be the Taj Mahal, but VERY disappointing accommodations. Swapping linens/towels for fresh, no kitchen amenities unless specifically requested, key card died several times a day, twice in less than an hour. I could go on. It’s cheap, and it’s reflected in the accommodations. Buyer beware
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. Rest assured, we have shared your feedback with the maintenance team so that this should not repeat again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Horrible!! I reserved two rooms and upon entering the first room (a non-smoking room!) it smelled like a pool hall. When I requested a new room that doesn't smell like smoke, the staff never apologized for the trouble and acted like it was an inconvenience to them to fix it! When I entered the new room it was like a sauna and the thermostat on the wall was rigged so it couldn't be adjusted. So, I removed the cover and attempted several times to turn the air on. When I showed the manager all he did was tap the thermostat and ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Has nothing to do with the staff. Just felt overall uncomfortable, I mean, I knew I wasn’t going to get pampered, since I was fleeing the hurricane. Power went out and was renewed after 5 hrs, luckily I had enough juice on my laptop to conduct my work. Internet was out for nearly 2 days. I ended up leaving Saturday night rather than Sunday morning, right as I was packing to leave, the internet started to work again (Over 24 hrs of not working) because I needed to conduct work with internet. Luckily the hurricane didn’t do da... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.