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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smell like cigarette. It was not worth the money.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
no limpian dentro de la tarifa
Business response:
Mariana, thank you for sharing your feedback. we sincerely apologize for falling short of providing you with a clean and comfortable stay. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
The trash in the room was not taken out. There were 5 channels available on the tv despite when changing them they displayed different television companies (i.e. Fox, ESPN, TBS...). Also the staff was very unprofessional and did not show much respect to their job. Extended Stays are usually pretty good. Had I been staying there for more than a night, I would have requested a refund as there were no cups, plateware, silverware, or anything else that is shown the room to have. About the only thing I was satisfied with was the ... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
BYOE Bring your own everything. I was denied sheets, towels, and cooking utensils because there were none available. I was there 5 days with 2 kids. I had to go out and buy kitchen stuff, sheets, and towels. I would have saved $ by staying at a more expensive hotel.
Business response:
We apologize for the lack of amenities you experienced and truly regret the inconvenience it caused. Your comments have been shared with the appropriate team members to restock these items so that we can better serve our future guests.Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Nothing good not towels at all
Business response:
Martha, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Bad motel 25 a night Cleaning bad trash everywhere dogs barking fights outside
Business response:
Thank you for taking time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Thank you for your business, we appreciate you. Sincerely, Hotel Management
Mediocre Motel for Decent Price The hotel room itself wasn’t bad, but it did seem a bit unclean and the service wasn’t great. We were forced to get a smoking room even though we hadn’t asked for one and are not smokers.
Business response:
Abraham, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
NO TOWELS AND DONT REUTRN ITEMS they never have wash clothes or towels clean and if you forget something in the rooms they never leave it at the front desk
Business response:
We appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for th... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.