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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived from a 10 hour trip 30 minutes early and was told I couldn't check in until 3pm exactly. Once I was able to check in, inside of my bathroom I discovered insects crawling around. Overall experience I say was a 3.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Had to get all kitchen utensils and plates from front desk and then they where not clean. Property is rather dated. Door is on the outside not in a secured hallway. Marcus was wonderful rest of the staff seam as if they could care less or didn’t really know or care. Price is ok but would pay more for a nicer building.
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this occasion and sincerely apologize for the same. We look forward to another opportunity to regain your confidence. Sincerely, Hotel Management
Very bad......Totally disappointed......Rooms very dirty.. Toilet backed up.... dirty Linen.. No towels in the bathroom....... so disappointed...
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please note, towels and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a futur... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nothing was nice. Room was still dirty. Waited a while to check in.
Business response:
Thank you for the specific feedback about your stay. Please accept our apologies for the cleanliness issue you had in your room and for the inconvenience you experienced at the time of check-in. We assure you that we have discussed your concerns with the respective teams, and we’re working with them to be more diligent with our efforts moving forward. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Never have the room together The room smell like a dog the bed had blood spots no towels
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I stayed at ESA for 3 nights. The stay was very nice, enjoyable, relaxing, and everyone on the staff was very hospitable and courteous. Unfortunately, it was all overshadowed by one very bad incident followed by no help from staff. Two younger men, whom were not guests of the hotel, walked through the ESA parking lot near my room, 211. Myself and a friend left the property to take another friend home and our girlfriends waited here in my room for us to get back. While we were gone, two men did not leave and tried forcing the... read more
Horrible! The hotel was dirty, old and run down...not like it's pictured. There were roaches in many rooms and large rat traps outside. Two of my friends room leaked inside when it rained causing nasty wet carpets when they woke up. The rooms all smelled. The "grab and go" breakfast consisted of store bought muffins and granola bars and THAT'S IT! We were supposed to stay two nights but checked out after the first night and stayed elsewhere. Not worth saving a few bucks! But, I guess you get what you pay for.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.