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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We stayed in a smoking room and have done so in the past but this was the nastyest smelling room ever. It was hard to breathe. Just a dark dingie dirty looking room. Bathroom had stained up bathtub. No ice machines. The internet sucked. It was slow and of course for a fee you can rent out faster internet. The TV was small and picture was terrible. The worst hotel I've ever stayed in by far.
Business response:
Robert, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
For extended stay there were NO drinking or cooking items. Not even a box of facial tissues. No ice or cold drinks available. Absolutely bare bones.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Mildew and leaking toilet. There was a pool of water coming from toilet pipes. The room was so damp and dank the carpet was moist. Socks got wet. It reaked of marijuana and cigarettes. I should have just slept in my car.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
We checked in right at the end of office hours, and then went out for dinner. Upon our return we discovered that the comforter had the remnants of stains of what appeared and smelled like phecies. I do not make this claim lightly. We removed the comforter before sleeping in the bed. Furthermore when I informed the hotel staff in the morning they did not take any action to remedy the situation. I have no intention of returning to this establishment or any others in the chain.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
especially for the area the hotel was in it was not what I expected. Highway noise. not much natural light, smelled damp, saw bugs.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The air conditioning did not work the first night so we sweltered. We were given one roll of toilet paper and had to walk out to the front desk to ask for more. Staff was courteous, but overall not a great experience.
Business response:
Sean, thank you for choosing our hotel. Although we’re happy you were impressed with the service provided by our staff, we’re sorry for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our maintenance team in order to rectify the issue. We also apologize for the inconvenience you experienced due to the shortage of the in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. We hope you will stay with us another t... read more
Night lock on door was broke. Curtains were stained. Sofa had cigarette burns on it ( keep in mind it was a no smoking room). Bathroom door was broken and would not close or open fully. Hair in the bed, shower, and towels. Sheets on the bed had stains. Phone in room did not work. I informed staff members of the problems. One even came to see for himself, his response was that he'd note it so that I wouldn't be charged. This was by far the worst experience I've ever had. Save your money. *If you do for whatever reason decide ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.