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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Bugs painted into the wall, mildew on the bed, and countertops that haven’t seen a rag in ages.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Room was not clean. Pillows had blood stains.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I've been to better 1) I arrived at 2:45pm and was told I had to come back at 3 to check in. I have never had an issue check-in 10-15 mins before. Finally at 3:05 I go to check in and the manger tells me they couldn't find my reservation. I had to pull up the reservation number 3 times and they finally found it. 2) I got the "City view" room thinking I would actually get a view but instead my view was of the parking lot so that was a failure. 3) The bath tub floor was peeling / cracked. 4) My key for some reason kept getting... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not the best Room was nice,clean. Unfortunately the light switch for the room light didn’t work because the the lamp was unplugged. That was because the wouldn’t shut off all the time. The toilet had no water in the tank because the float stuck up all the time. The breakfast coffee had ran out and no one changed it, and when checking out had to wait because there was no one at the desk to take care of you. I have stayed there before when in the area, never this many problems
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No breakfast, Expedia got the info wrong! No room/ trash cleaning, sheet changing in 5 days. I personally will not select ant Extended Stay crap in the future. I brought back memories of large bed bug bites.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Little staff (only 1 person) to attend to guests needs and concerns. Group of people outside making noise, called front desk at 2:00am and nobody answered. 3 hours to check in because did not have info about available rooms. Told me that third parties (Orbitz, Expedia, etc) overbook and people get confirmation without room availability but that if making the reservation through them, this not happens. My laptop was stolen from my room. Staff did the most they could do considering the situation.
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Overbooked on wedding night!!!!! We booked this hotel and it was overbooked. Went to check in and there were 5 people in the lobby and none of them had rooms either! Staff was rude and not helpful!!!!
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the poor service which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.