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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aridune” he works in the front desk. Management should remove him from the hotel. He has no idea about customer service.
Business response:
Please accept our apologies for the behavior of one of our associate. Rest assured that we will reinforce our training to ensure such incidents are not repeated. Your feedback is valuable as it will help us improve our service moving forward. We hope to have another opportunity to make it up to you. Sincerely, Hotel Management
I booked a room for my crew through Expedia and at 11pm the lobby was very crowded with angry guests trying to check in, so I called the front desk and they said they would have everyone checked within the next 1/2 hour. Two hours later I get a text from my crew that they could not get in. I book hotels every week for our crew and this is an all time low. Never booking at an Extended Stay again and no apology from the hotel. Crazy!
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will consider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
This issues are staffing not readily available:called front desk no answer on three different times,toilet not flushing properl,called front desk for utensils they said a customer before me took them all;dog feces left in grass by customers,card key would not work properly on three ocassions,felt unsafe by some suspicious customers hanging out late nights, customers let their children play in busy parking lot. Unfortunately there is no commitment to customer service the employees are just there. This place needs special atte... read more
Business response:
Please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
There was not towels & sheet at one bed Provided upon request Trash cans next to the room was full of trash & smelled terrible
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
No phone service, very tired rooms and minimal staff to address issues. The only plus was the friendliness of the staff.
Business response:
Jim, we apologize our facilities and services were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Will never stay there again. Terrible service from staff. Room and hotel dirty . Room ill equiped. Could not wait to leave.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk.... read more
Only 1 towel was in the room call down to the desk after put on hold for 5 min was hung up on finally got a hold of someone was told they would bring them up but they never did bathroom was filthy
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue and that you weren't explained about our policy concerning towels. Your feedback is discussed with concerned teams with an effort to improve our service moving forward. Towels and linens may be exchanged at the front desk anytime and complimentary. We would encourage you to choose us again as we are confident your next visit will be a great one. ... read more
The services was not pleasant. It was nightmare.
Business response:
Zonia, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.