This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to wait for someone to check me in (longer than a 5 minute wait) Room was smaller than I had expected, and the tub didn’t look thoroughly clean.
Business response:
Latrice, we sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience you had at the time of check-in. Your feedback is shared with our entire team to step up their game and improve our service levels going ahead. Please consider giving us an opportunity to improve our impression on your next stay. Sincerely, Hotel Management
The beds were really hard. Two days with a broken toilet and no fix. A spider bite. Then to top it all off the front desk said if we dont like it we could leave. Left a day early yo sat ar another hotel. Still waiting on a refund.
Business response:
Thank you for being our guest. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and poor service you received from our associates has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
When I got the key md went to the room there were people already in my room that clearly shouldn’t of been there since they were asking me not to go ask for another room. I stay frequently at this location for work purposes but may have to start rethinking this.
Business response:
Thank you for choosing to stay at our hotel once again. We are so sorry for the mix-up with your room and the inconvenience it caused. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It is just okay Everything works properly, but the facilities are old (bathtub, carpet,...) My wife and I stayed there for 2 nights and no one passed to clean out the room during our stay.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincer... read more
Gave away our room/severely understaffed We booked our overnight stay 3 weeks in advance. When we arrived it took 20 min for the front desk person to "find" a room because what we booked wasnt available. As in they gave it away. Upon entering the room it stunk. Like dirty socks. There were no soaps and a single, almost completely used roll of toilet paper. The toilet immediately backed up. We called down at 4pm and reported that wee needed the toilet fixed and TP. We returned at almost midnight and found the situation unchan... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give ... read more
Executive Stay America, A complete Waste of Money! My stay at this Extended Stay Property, was terrible. I asked the front desk to make sure my phone worked, as it did not work, when we checked in. I requested, that the air conditioner in the room to be fixed, as it was extremely loud. Nothing, was ever done for me.! I asked, for clean towels, and the front desk agent, asked me where the dirty towels were. I replied in my room. The desk clerk, then asked me to go to the room, and bring him the dirty towels. I replied, I don'... read more
Business response:
Lawrence, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Unhappy Not so good moved two times the first room the stove didn't work the second room the AC barely worked and roaches were in the room,
Business response:
Teresa, please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Terrible Took way too long to check in. Worker wasn't rude to me, but was to a few others checking in. Got to the room and it wasn't clean. Sinks were disgusting. There was hair on the kitchen table. Tub and toilet were dirty. Non smoking room smelled like smoke. I was then moved to a cleaner room. The rooms are outdated at best. Overall, it was disappointing and will never go back. I Wouldn't recommend them to anyone
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.