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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful is a complement. Staff was not competent, hotel was not maintained, there was no breakfast, and the website does not reflect one ounce of this place
Business response:
Thanks for being our guest. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the entire staff, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Worst exoerience No one in lobby to check in After 4 hour drive I had to wait 20 min for a person then another 40 to get into my room Room was dirty and gross It was like a motel
Business response:
Thanks for sharing your review. We apologize we did not meet your expectations during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Really bad weed smell on a non” smoking room. Dirty bathroom
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Super nice staff! I checked in after 11pm. Left and got some stuff from Walmart & finally went inside the room after midnight. Non smoking room reeked of cigarette smoke. Should have known this would be esp. since the lobby was infused with the smell of cigarettes! Room had a musty feel and felt unclean. There was a random guy hanging out outside upstairs and reeked of marijuana. He eventually left, but never went to a room. So why was there...great question! Had two nights reserved, quickly cancelled the 2nd night. I lysole... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Phanny, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Business response:
Jerry, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
bad service hotel i checked in on saturday at 4pm and there were no wash clothes until 12pm thee next day and the front desk were very rude when i asked for some
Business response:
Thanks for sharing your experience. We are sorry for the service issue you experienced and regret the inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We hope to have a second chance of welcoming you again when in the area. Sincerely, Hotel Management
Waited 10 minutes to Check in, no one was at the desk, room was ok few things didn't work bathroom door did not close, matters frame broken. Heating system broken.
Business response:
Benjamin, we are sorry you were disappointed by the maintenance issues in your room. We have taken a note of your feedback and have discussed it with our maintenance team to check the room and rectify the issues immediately. We appreciate your business and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Ummmm... The bed was hard as a rock. The walls are thin enough to hear the guy next door moaning in his sleep. This is the first time I've ever seen a bathtub delaminating - the glaze on the inside of the tub was coming off in a large area and it looked like the bottom was starting to rust out a bit. On the other hand, the people running the place are very nice and helpful and did a nice job getting me checked in and solving my problems with the free Wi-Fi (they spelled my name wrong in the setup). They had plenty of coffee ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.