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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok hotel They need to spruce or clean up the outside appreance. The room had ants through out it. The bedding was washed but stain on many part of it. It was ok for the price.
Business response:
Thank you for taking the time to share your review. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another chance in the future. Sincerely, General Manager
Think at Least Twice!! From the outset,Customer Service was poor and got worse. At no time was there more than a single person behind the desk, all but one exhibited contempt for the customers, whilst the other I noticed, tried her hardest...but with 10, yes 10 customers in the lobby at anyone time, a oneman assignment was a farce. After ordering my kitchen utensils when I checked in and waiting three hours, I dropped into the unmanned front desk only to find nothing was ready and I had to wait while employee completed the ... read more
Business response:
Gerard, please accept our apologies for the unsatisfactory service you received during your stay. Rest assured that we are taking immediate action to prevent this from happening again. In addition, we are redoubling our training efforts to reinforce to our entire staff that happy guests are our number one priority. We hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, General Manager
The stairs are unclean cobwebs all corners. No trash cans in my room. This motel should not be more than $50 a day
Business response:
Mohammed, thank you for being our guest. Please accept my apology for the unpleasant experience you had with us. This is not the type of service our team provides, so I truly regret the inconvenience caused. I have shared your concerns with my housekeeping team to ensure this does not happen again. We hope you will consider us again so that we can this up to you on a future date. Sincerely, General Manager
Bad experience Took over an hour to check in due to expedia. Key stopped working had to sit out side office calling their late service number for nearly an hour before finally someone answered then took them 20min to get from their room so i could get key and go to sleep after working all night
Business response:
Rusty, thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your unpleasant experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry for falling short of this. We have shared your feedback with our front desk team to prevent anything like this from happening again. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Filthy The room was terrible and smelled of pot; I had to wash everything twice after I got home. The bed was very uncomfortable, worse than anything I have ever slept on. There were cigarette butts all over the corridors and the ground.
Business response:
We are sorry to hear your stay was not up to our standards or your expectations. We want each guest to arrive to fresh, clean and well maintained suites so they can relax and enjoy their visit. We have routine deep cleaning and maintenance on our suites, however, we will revisit our protocols to ensure we are delivering the best for our valued guests. Thank you for your feedback, we hope to have you back soon. General Manager
Would not recommend this place. Had to wait at least 5 mins before someone came to check me in (after driving 6 hours to get there). Booked a non smoking room what do I get...a room that reeked of stale cigarettes. Called front desk was informed it was a non smoking room. Room changed....had towels for two occupants when it was booked for three. There was an ironing board but no iron. Had to request an iron...was told not all rooms comes with iron as people take them. When the towels and iron were brought to the room I then ... read more
Business response:
Lynette, I am sorry we fell short of your expectations in more than one way. You should have been greeted warmly and accommodated comfortably, and I regret this did not happen for you. Please accept my apologies for failing to give you a good guest experience you should have had at this time. I will share your concerns with my team in an effort to improve our service going forward. We hope you will consider staying with us the next time your travels bring you our way for a much better stay. Sincerely, General Manager
Rodeway or Scottish Inn Quality Dirty, dirty, dirty. Run down. People crawling rhe lot all hours of the night. Rude people sitting in stair wells who when asked to move so you can get by, refuse to. Won't stay again
WIl never stay again.
Dump Room was run down and had a horrible odor. Will never stay here again.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.