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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Anne, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
Pay for what you get Light wasn't working place was a little bit dirty in the bathroom shower paint was chipping off
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Do not stay here If I'm charged for this I'm going to be upset I called and cancelled because they gave me 2 dirty and used rooms
Business response:
Please accept my apologies that your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so we regret what you experienced. We are already taking steps with our housekeeping team to ensure this does not happen again. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Awful... It might have been that I didn't understand what I was getting into with extended stay... but let's just say I will NEVER do it again.. even is paid. The front desk person was pleasant and then it went all down hill. The bathroom had rust... so bad I didn't want to stand in it to shower. It was creepy ppl out front. The free internet never connected. Called the front desk and the weird guy had no solutions to give. It was just an awful experience. I slept in the chair bc I was worried that the bed had bedbugs.
Business response:
Ebony, It is disappointing to read that you were displeased with your stay on this visit. Unfortunately, we did not have an alternate suite to move you to that may have been more satisfactory to you. We apologize for the less than positive experience and hope this will not deter you from staying with us on another visit to our area. General Manager
Avoid this place. One word: Yuck. The room was well worn and very out dated. Furniture, fixtures, everything. Yuck. The bed sheets and pillows were rough. The AC barely functioned. I almost checked out but was too tired. Would never go back.
Business response:
James, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, General Manager
Business response:
Syed, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Business response:
Thank you for taking time to share about your experience at our hotel. We know traveling can be stressful, and we apologize for failing to make you feel as comfortable as possible. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Very Poor Experience! We arrived and were greeted very indifferently by the guy working at the front desk. He gave me the key to the room and when we went in it was not as ordered but more to the point, one of the beds had clearly been recently used! Plus there was a used towel in the sink. No apology when I complained: I was just given the keys to another room. The list is too long. Let's just say it was a total mistake and I would NEVER recommend or stay in this terrible place!!
Business response:
Mike, please accept my apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Our staff prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Our leadership team has spoken with this associate to remind them our main goal is to provide outstanding customer care to our guests. We hope we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General ... read more
We booked online and requested for non-smoking room. After a long walk and carried all the belongs to find the room, the key did not work and so we couldn't open the room. So they gave me another room which was stinky with the smokes smell. We were so tire going back and forth changing the room so we decided to stay in that smoking smell room to sleep a couple hours and leave the next morning. The staff was not pleasant as you expected for a custmer service job. The hotel price is cheap but you got what you paid for.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.