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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad hotels Very bed hotell dirty and not clean no towels no toilet papers no pillows roaches every where in the bathtub and restroom everything bad
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
New Years Eve with friends We spend new years eve with friends so we checked in around 4 pm but never went to the room. When we finally went to the room after enjoying a nice new years eve the room was very very cold and it took about 2 hours for it to heat up. The room was the almost the same temperature as outside! Needless to say we were freezing and we are all sick now! There was no remote control in the room either.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the maintenance issue you experienced with the heat in your room. It is always our goal to have everything functioning properly once we are made aware of an issue, so we thank you for letting us know. Thank you for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Second time stay This would have been my second time staying here. To start off with our pillow cases looked like they had not been cleaned. I found hair in the microwave. THE BATHROOM!!!!!! The tub was ridiculous. The condition of it was horrible. Left over soap was on the soap holder on the wall, the shower inside walls were dirty. We found a dead bug on the inside of the shower wall and hair in the tub. I was not pleased with this visit.
Business response:
Samyra, thank you for returning to our hotel and sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, ... read more
The moment we inter in the Laubi
Business response:
We apologize that your visit was not up to your standards. We hope you will contact us directly so we can get the specifics of what transpired during your stay and make the necessary adjustments. Thank you for being our guest. We look forward to hearing from you. Sincerely, Hotel Management
worst experience of my lifetime we reached the hotel after long tiring drive from amherst MA(8-9 hours), we reached and the front desk told us they dont have room (i had already paid for it) it was raining and he asked me to find another hotel. then he told me he has single rooms (single queen/double bed) my son had a soccer game early morning (bethesda cup) and we wanted him to get some rest , finally we took the single room and asked for another single room , they only had a smoking room , we took that one but we could not... read more
Business response:
Chanmukh, thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vi... read more
Business response:
Jemmy, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Outdated Room was supposed to be non smoking but the room smelt of smoke.. hotel rooms need updating.. I am not convinced that the bedding had been changed on move in? No maid services..
Business response:
We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. Also, we apologize for the inconvenience you had pertaining to the cleanliness of your room. We appreciate bringing this to our attention and we will certainly share your feedback with the housekeeping team to ensure a proper check on the checklist they follow. Your ... read more
Dog camp No clean towels trash all around dog mess everywhere
Business response:
Dominique, I apologize that we failed to provide you an exceptional stay. We are sorry for the cleanliness issue you experienced. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. Towels are available at the front desk and are complimentary. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management
Breakfast hahahaha Very frustrating that they call it a breakfast they provide, no seating and a small desk with coffee is not a breakfast
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.