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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable Hotel was dated. Blankets were dirty with pubic hairs. Shower didn't work and when we asked the front desk to fix or move to a different room they didn't help. Water would only come out of the bath faucet not overhead. Room was not cleaned once while we were there. Just overall bad experience and wouldn't recommend.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I would not ever stay in this hotel again! The front desk was not helpful or professional. To much noise from all other rooms with toilets flushing and shower noise. Would not recommend this to anyone.
Business response:
Todd, thank you for staying at our hotel. We apologize for the issues you experienced while here and regret the inconvenience this caused. Your feedback have been shared with the front desk staff to improve our services going forward and also we are sorry we were not aware of this as we would have been happy to try and move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Terrible don’t stay Not clean at all no towels for a day trash all around no one cleans up after ther dog so watch were you step
Business response:
Dominique, we are disheartened to read about the cleanliness and service issue you encountered while here and regret the inconvenience it caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. And fresh linens and towels are always available at the front desk. We have discussed your feedback with our team members to ensure we make our guest aware of this policies on arrival. On ... read more
Don’t stay here Hotel had mold and was extremely dirty
Business response:
Thank you for staying at our hotel. We sincerely apologize for not meeting upto your expectation and for the inconvenience you had while here. We have shared your feedback with our housekeeping team and will use this as a training opportunity to improve our service delivery. We hope you will consider giving us a second chance so that we can provide you with a much better hospitality. Sincerely, Hotel Management
BED BUG STAY Was disappointed there was no coffee maker in room, had to ask for drinking cups, a pot to boil water for coffee & tea; room was equipped with stove top. Had to ask for sheets for sofa then I discovered bed bugs in sofa bed when I opened up sofa, closed it back and had to sleep on the unopened sofa very uncomfortable. I informed clerk when I checked out the next day of bed bugs in sofa. It would have been fine for a one or two night stay if I hadn’t discovered bed bugs.
Business response:
Good day, we would like to thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention as we strive to create the best guest experience possible. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Poor service Attendant gave me a bogus room number as I checked in really late in the day... When I went back to the front door Attendent would not answer the door... Was unable to stay in hotel and had to drive back home.
Business response:
I am extremely concerned with the behavior of our associate and apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our service. Our leadership team has spoken with the front desk associates to remind them our main goal is to provide outstanding customer care to our guests. Again, we regret for the unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
Business response:
Cicely, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Optimistic Mom If you have kids I don't recommend. We had to switch our room 3 times. One smelled like smoke, one like weed, and the other like old mildew. Overall it's was dirty and I worried of bed bugs. Thank goodness it was only for one night. Btw there is No breakfast included.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
"Non Smoking" is Deceiving! The pictures provided of the rooms are pretty accurate, it's comfortable enough. However, when I walked through the door of my "non-smoking" room, I was immediately greeted with the strong scent of deeply embedded cigarette smoke. It was very apparent that these used to be smoking rooms and the smell was never able to be removed or covered. Also, when I walked up to my room for the first time, there was a beer can resting against the door. And when I went to nudge it out of the way with my shoe, i... read more
Business response:
Amy, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are extremely sorry for the cleanliness and odor issue you encountered while you were here. We have asked our housekeeping staff to make sure the property receives a deep clean so this is not repeated again. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.