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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nuestro cuarto estaba muy sucio y olia mal Y la cama muy aguada..
Business response:
Dear Lorena, We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. This is not the experience we aim to provide. We are addressing the concerns you mentioned, including room cleanliness and bed conditions, with our team to ensure this does not happen again. Your comfort is important to us, and we hope you will give us another chance to deliver a better stay. Sincerely,Hotel Management
Nothing
Business response:
Dear Denadra, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Our goal is to ensure every guest has a pleasant and comfortable stay, and we are committed to making improvements based on your input. We hope you’ll consider staying at Extended Stay America again and give us another opportunity to provide a better experience. Sincerely,Hotel Management
Rude staff member When I went to the lobby to check in at 3PM on Nov 16, 2024, I had to wait about 15 minutes while the single person behind the desk allowed a woman to continue to ask for a free room repeatedly. The lobby was overly warm and uncomfortable. The room itself was fine. Nothing great, nothing terrible. The heater/AC unit was a problem as the heat wouldn't turn off until you put the AC back on. The bathroom sink was a little dirty but you don't go to this hotel chain for a glamorous stay. Around 10AM I realized I... read more
Business response:
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the delays and discomfort you experienced during check-in, as well as for the miscommunication regarding your late checkout request. This is not the standard of service we aim to provide, and we will address these concerns with our team to ensure a better experience moving forward. We appreciate your comments and hope you’ll consider staying with us again for a more enjoyable visit. We look forward to welcoming you back.Sincerely,Hot... read more
Olía demasiado a cigarro, algunas partes de la habitación estaban sucias.
Business response:
Dear Maria G, Thank you for your feedback regarding your recent stay. We apologize for the cigarette smell and any areas that were not up to our cleanliness standards. Providing a fresh and clean environment is very important to us, and we’ll be reviewing our housekeeping practices to ensure improvements are made. Your comments help us refine our services and make each stay more comfortable. We appreciate your understanding and look forward to welcoming you back for a better experience.Sincerely,Hotel Management
The ‘grab and go breakfast’ was a nutrigrane bar or a prepackaged muffin. Facility was not as described on the web site. Very low end. Old and shabby.
Business response:
Dear Paul, Thank you for your feedback. We apologize for not meeting your expectations regarding our breakfast offerings and facility conditions. We’re working to improve our amenities and ensure they better align with guest expectations. Your comments about the facility have been noted and will help us with our upcoming improvements. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
I stayed for a week, in town for a wedding and to visit family and friends in the area. While thankful for the location, and the fact I was given the requested bottom floor room as I am handicap, the place was just filthy! The floors were disgustingly dirty! The tub I had to clean before using, and was so dangerously slippery ( they need to put down some non slip tape.) I had to go to the office and request more towels on day 4, and had to request a roll Of toilet paper on day 5! ( you would have thought I was asking for $10... read more
Business response:
Dear Terri, Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness and service issues you encountered during your stay. Your comments are important, and we will address the housekeeping and communication concerns with our team to ensure improvements. We regret that your experience was not as it should have been and appreciate your understanding. We hope your future travels bring more positive experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.