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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love the price and the rooms were overall clean. However, The ac vents need to be clean because the blow out dirty air. The staff weren’t that helpful. And they charge for towels. My overall experience there was a 6.5/10.
Business response:
Dear Kianna, Thank you for your feedback. We are glad you found our pricing and room cleanliness satisfactory. However, we apologize for the issues you encountered with the AC vents and the service from our staff. Your concerns are important to us, and we will address these matters promptly to ensure a better experience for our guests. We appreciate your input and hope to provide you with an improved stay in the future. Thank you for choosing us.Sincerely,Hotel management
Room was dirty, door was open upon arrival. Hair in various locations in the room. Just not very inviting at all.
Business response:
Dear James, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard of cleanliness we strive to maintain for our guests. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure immediate improvements. Please know that we take your comments seriously and are committed to providing a more inviting and comfortable experience for all our guests in the future. We appreciate your patience and hope to have the opportunity to welcome yo... read more
No one ever at the front desk, nobody answers the front desk phone. Shower curtain too short water goes everywhere. Quiet nights. Full kitchen with no accessories.
Business response:
Dear Jessica, We sincerely apologize for the inconvenience you experienced during your recent stay. It is disappointing to hear about the challenges you faced with our front desk availability and the shower curtain length. Your feedback is invaluable, and we are taking immediate steps to address these issues, including improving our response times and ensuring all necessary amenities are readily available in our rooms. We appreciate your acknowledgment of the quiet nights and the convenience of our full kitchen setup. Please... read more
I didn't like anything about the property I wish I could get a refund but I called the front desk and told them my AC wasn't working They said they would come look no one still had showed up I would take this completely off of my site
Business response:
Dear Jeremy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Mala, la atencion de los empleados pesima y la limpieza de la abitacion tambie
Business response:
Dear Adrian, We are truly sorry to hear about your disappointing experience. We apologize for the poor service and cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will address these concerns with our staff immediately. Your feedback is essential for us to improve, and we hope you give us another chance to provide a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Do not appreciate being charged to replace towels where there is no housekeeping.
Business response:
Dear Nelson, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the charges for towel replacements. We understand your frustration, especially given the absence of regular housekeeping services. Your feedback is valuable, and we will address this issue to improve our services. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
No utensils, no extra towels, breakfast to go horrible, no working tv for 2 days. No soap tray in bathroom, no manager to talk to and pay for extra towels. 2 microwaves, one broken and smoking, no one tells you and it shoukd have been unplugged, no hangers for the closet.
Business response:
Dear Angela, Thank you for choosing our hotel during your recent visit to our area. We are deeply sorry for the inconvenience you encountered. Your feedback regarding the lack of utensils, breakfast quality, and maintenance issues is concerning. Please accept our sincere apologies for falling short of your expectations. Rest assured, we will address these issues to ensure a better experience for our guests moving forward. We genuinely hope you will consider giving us another chance in the future to provide you with the stay ... read more
Why is there literally nobody at the front desk ever.
Business response:
Dear Amanda, We apologize for any inconvenience you experienced due to the absence of staff at the front desk during your stay. Your feedback is essential for us to address operational shortcomings and improve our service. We are committed to ensuring that our guests receive timely assistance and will take steps to ensure that there is adequate coverage at the front desk in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.