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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor hotel not kept clean, will pass next time. Staff was friendly
Business response:
Thank you for sharing your experience at our hotel. Although we’re happy you were pleased with the service you received from our staff, we apologize for the cleanliness issues you encountered during your stay. Please be assured that we have relayed your concerns with our housekeeping team, and we will be working diligently to identify and fix the problems. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Never again This Extended Stay is most neglected. The room clearly was not a non smoking room Staff as side from the gal who checked me in was rude and not friendly in any manner. This hotel was so dirty inside the rooms and outside. The price was great but like the old saying goes “you get what you pay for”
Business response:
Donna, thanks for choosing us. We offer our sincere apologies for the housekeeping issues and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The room was in very poor condition! I had to kill two spiders, and multiple ants. The were so many ants, that i gave up. Also, the toilet was never cleaned which leads me to assume that the cleanliness of everything else is poor. The were pubic hairs around the toilet seat, as well as, dead ants. There was a mini fridge, but no dishes. SMH, neveragain.com
Business response:
Thank you for your review. We apologize that your experience was tainted by what you discovered in your guest suite. We have already followed up with the Head of Housekeeping to evaluate and modify our treatment program to prevent future uninvited guests such as this. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope to have another chance to host your lodging needs, and have you enjoy our accommodations the way you should have during this visit. Sincerely, Ho... read more
Very dirty rooms Spiders crawling at night on my face, toilet not flushing, room overall very dirty
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our housekeeping team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Room smelled of smoke. Called the front desk to see if they gave me a smoking room by mistake. They assured me it was not a designated smoking room. He did not offer a non smelly room. I left the door open for a couple hours and it was tolerable.
Business response:
We apologize for the odor issue. Also, we are sorry our staff wasn't able to assist you with this problem appropriately. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Fridge and freezer did not work at all in first room! Complained and got a new room with a fridge door that could not be closed properly!
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the concerned team to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Horrible hotel It was not a good hotel. Very bad stay the room needs work. The service was moderate. The front desk smelled like smoke in there. They only put two pillows on the bed and if you ask for anything for the kitchen they may or may not have it. It was like I was in a motel 6 never going there again
Business response:
Paul, thank you for being our guest and for sharing your feedback. We are sorry we missed meeting your expectations and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve our facilities and amenities moving forward. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Not A clean hotel, Bring your own pillow. Our room wasn’t the cleanest, actually it was downright dirty, we only had two thin pillows, the comforter has stains on it, the toilet seat was full of cigarette burns, and the maid walked into our room at 7:30 AM and I was still sleeping? We telephone the front desk to get a blow dryer, and they never answered? So we had to call an 800 number and they notified hotel at which time they called us back.
Business response:
Tricia, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
I had the most terrible experiences staying at this location
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,440 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.